Customer Service Representative – Apparel Manufacturing
Description
About the Company
We are an established apparel manufacturer serving retailers, brands, Promotional industry and distributors nationwide. Our team is committed to delivering quality products and exceptional service. We are seeking a motivated Customer Service Representative to join our Hauppauge office and support our growing customer base.
Position Summary
The Customer Service Representative will serve as the primary contact for customers regarding orders, shipments, product information, and account inquiries. The ideal candidate is detail-oriented, organized, and able to manage multiple priorities in a fast-paced manufacturing environment.
Responsibilities
- Respond to customer inquiries by phone and email in a professional and timely manner
- Enter and process customer orders accurately
- Monitor order status and communicate updates to customers
- Coordinate with production, warehouse, and shipping departments to ensure timely fulfillment
- Resolve customer concerns and order discrepancies
- Process returns, exchanges, and credits as needed
- Maintain accurate customer records and documentation
- Assist sales representatives with customer account support
- Generate reports and perform administrative duties as required
Job Type: Full-Time
Schedule: Monday–Friday, 9:00 AM–5:30 PM
What We Offer
- Competitive pay
- Health insurance benefits
- Dental & Vision benefits
- Paid time off and holidays
- 401(k) plan
- Profit Sharing company contributes
- Stable, growing company with opportunities for advancement
- Friendly and collaborative work environment
Requirements
Required:
- 2+ years of customer service experience
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Proficiency with Microsoft Office, particularly Outlook and Excel
- Ability to work independently and as part of a team
Preferred:
- Experience in apparel, textile, fashion, manufacturing, or wholesale industries
- Experience with ERP, order management, or inventory systems
- Knowledge of EDI, purchase orders, and shipping processes
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