EMR Applications Manager (Org Wide) (Home-Based)

Description

Join our award winning culture as we serve members in your area!   

Under the general direction of the Business Intelligence and Continuous Improvement Director, this role leads the alignment, optimization, and ongoing support of EMR applications that enable Lakeland Care, Inc.’s care delivery model, including the Electronic Medical Record (EMR) and related systems.

The EMR Applications Manager ensures systems effectively support care management workflows, regulatory requirements, and programmatic outcomes by translating operational needs into system functionality. This role partners closely with care management, quality, compliance, and business teams to enhance system usability, data integrity, and workflow efficiency in support of high-quality, person-centered care. 

Essential Competencies:

• Plan and direct system configuration, development, enhancement implementations, support maintenance and security of the EMR and systems that support care delivery.
• Catalogue, organize, and prioritize application change requests.
• Facilitate Applications Committee and Steering Committee, garnering stakeholder feedback which result in recommendations to LCI’s Executive Leadership for prioritization.
• Ensure systems comply with all applicable state, federal, and contractual requirements.
• Evaluate, approve, and prioritize application and related system enhancement requests in alignment with organizational goals and processes. 
• Identify system risks, process gaps, and improvement opportunities and take corrective action.
• Demonstrate ability to work with and adapt to needs of multiple internal stakeholder groups including Executive, Director and other management level leaders. 
• Lead development enhancements and optimization of system applications, workflows and integrations for care delivery.
• Lead enterprise-wide initiatives to improve efficiency and effectiveness of the care delivery systems and business processes.
• Coordinate with vendors to ensure systems are fully optimized, including enhancements, updates, troubleshooting, and customer support services. 
• Ensure updates/modifications are communicated timely to the appropriate LCI leaders to allow for testing and review, policy and procedure modifications and staff training. 
• Demonstrate respect for diverse perspectives and maintain professional composure in complex or high pressure situations. 
• Exhibit maturity, resiliency and sound judgement when addressing organizational, technical, or operational challenges. .
• Demonstrate emotions appropriate to the situation and continue to perform steadily and effectively.
• Communicate clearly and appropriately during periods of change, conflict, or system disruption. 
• Maintain steady and effective performance while supporting team members through operational demands.
• Serve as the primary liaison between LCI and application vendors, regulatory agencies and LCI’s Third Party Administrator. 
• Build and maintain productive working relationships with internal stakeholders, system users, and external partners. 
• Facilitate collaboration across departments to ensure operational applications and systems align with organizational needs.
• Represent LCI on state committees, workgroups, and governance bodies related to care delivery application functionality and system standards.
• Ensure EMR system changes are reviewed, approved through appropriate governance structures, and implemented in compliance with requirements.

Requirements

• Bachelor’s Degree in Business Management, Information Technology, other related fields, or equivalent combination of education and experience (includes knowledge, skills, and abilities) preferred.
• A minimum of five (5) years of related work experience including management, support, and administration of an electronic medical record system is required.
• A minimum of three (3) years supervisory experience preferred.
• Considerable operational knowledge of an EMR system, including all the financial, demographic care management and provider network interactive functions that produce Encounter reporting. 
• Knowledge of EMR coding and crosswalk systems and security policies and procedures. 
• Experience managing projects, balancing system requirements, operational needs, timeline, and budget.
• Ability to communicate effectively, establish, and maintain effective working relationships is necessary.  
• Ability to respond effectively to sensitive inquiries and situations. A wide degree of creativity and latitude is expected.
• Current driver’s license, acceptable driving record and proof of adequate insurance required.

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Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), we provide long-term care services to eligible elders and individuals with physical and intellectual or developmental disabilities. Currently we serve members in 22 counties and have 11 offices throughout the Central to North East region of Wisconsin.

Our Mission

Empowering individuals. Strengthening communities. Inspiring futures.

Our Vision

To create a world we all want to live in.

Our Core Values

Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.

Inclusion – We believe that open hearts and open minds are the only path to a brighter future.

Trust – We believe that honesty is still in style and that promises still have power.

We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.