Store Supervisor

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing  

Team Leadership & Beauty Advisor Management

• Supervise, coach, and motivate a team of Beauty Advisors to achieve individual and store performance goals.

• Conduct regular performance reviews, provide feedback, and implement development plans.

• Train new and existing team members on product knowledge, selling techniques, customer service standards, and company policies.

• Create and manage staff schedules to ensure adequate coverage and operational efficiency.

• Foster a positive, collaborative, and high-performing team culture.

Customer Experience

• Ensure every customer receives exceptional service and personalized beauty consultations.

• Resolve customer concerns and escalations professionally and promptly.

• Monitor customer satisfaction levels and implement actions to enhance the overall shopping experience.

• Lead by example in delivering outstanding customer engagement and service excellence.

Sales & KPI Management

• Drive store sales performance and achievement of revenue targets.

• Monitor and analyze key performance indicators (KPIs), including:

  • Sales revenue

  • Conversion rate

  • Average transaction value (ATV)

  • Units per transaction (UPT)

  • Customer retention and loyalty program performance

  • Individual team member sales performance

• Develop and execute action plans to improve sales results and KPI performance.

• Identify opportunities for upselling, cross-selling, and promotional activities.

Store Operations

• Oversee all day-to-day store operations to ensure smooth and efficient functioning.

• Ensure compliance with company policies, procedures, and operational standards.

• Manage inventory levels, stock replenishment, stock counts, and loss prevention initiatives.

• Maintain visual merchandising standards and ensure store presentation aligns with brand guidelines.

• Coordinate receiving, transfers, and inventory accuracy activities.

Business Performance & Reporting

• Prepare and review daily, weekly, and monthly performance reports.

• Analyze sales trends, customer feedback, and operational metrics to identify opportunities for improvement.

• Support store management in implementing business strategies and operational initiatives.

• Monitor expenses and contribute to achieving profitability objectives.

What you’ll need to succeed

• 2–5 years of retail supervisory or leadership experience, preferably within beauty, cosmetics, skincare, or luxury retail.

• Proven experience managing sales teams and driving KPI performance.

• Strong leadership, coaching, and team development skills.

• Excellent customer service and communication abilities.

• Strong organizational and problem-solving skills.

• Proficiency in POS systems, inventory management, and retail reporting tools.

• Flexible availability, including evenings, weekends, and holidays as required.

What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.