JOB DETAILS
Contact Center Advocate | Full-Time
CompanyAvadian Credit Union
LocationHuntsville
Work ModeOn Site
PostedJune 4, 2026
About The Company
Avadian is the only financial service provider that will go out of its way every day to value you as a person, to make you feel delight and to improve your life.
To fulfill our mission statement, we strive to:
Create unique experiences for our members by providing a family atmosphere, caring staff, affordable prices and innovative products that are in line with today's technology and trends
Respond to our members with compassion, so they know they mean more to us than just a number
Work as a trusted and dependable resource for our members to help them achieve their financial goals
Support our communities outside of their financial needs through sponsoring and volunteering at local events and charitable causes
About the Role
Description
Primary Job Role: Serve as a liaison between members and the Credit Union to assist members with their Credit Union needs. Provide account information to members, and promote and cross-sell Credit Union products and services.
Functions and Responsibilities:
- Follow established identification and security standards, as well as other Credit Union policies, while assisting members with transactions, wire transfers, opening of accounts, and all inquiries. Follow-up on services offered to each member in a timely manner.
- Actively listen and ask questions to determine the most appropriate solution for individual members' needs in accordance with established service quality standards.
- Access, input, and retrieve member information in core system and other supporting operating systems.
- Make concerted effort to handle all matters at the first point of contact.
- Consistently maintain basic knowledge of Avadian's products and services in order to provide appropriate assistance as well as effectively cross-sell.
- Effectively manage time off the phones to meet job requirements.
- Work on Saturdays as assigned
- Perform other duties as assigned by the supervisor and officers of the credit union.
Requirements
Basic Requirements:
- Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
- Must be able to operate calculator, computer systems, phone/voice mail system, and all other equipment necessary to perform job.
- Must have the proven ability to provide quality service to our members.
- Must be able to understand the importance of positive voice tones and express oneself clearly.
- Must be able to handle high levels of stress.
- Working hours are from 8:00 AM to 5:00 PM CST. Saturday rotations are required from 9:00 AM to 1:00 PM CST.
Experience: Minimum of one year of similar or related experience preferably in a financial institution preferred.
Experience: A high school education or GED
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Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.
Avadian Credit Union is an Equal Opportunity Employer.
Key Skills
Customer ServiceCross-sellingAccount ManagementVerbal CommunicationWritten CommunicationData EntryConflict ResolutionFinancial Product KnowledgeTime ManagementProfessionalism
Categories
Customer Service & SupportFinance & Accounting
Benefits
Comprehensive Benefits Package
Job Information
📋Core Responsibilities
Serve as a liaison between members and the Credit Union to assist with account inquiries and transactions. Promote and cross-sell Credit Union products and services while maintaining security standards.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
233
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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