Area Manager - Lease-Up

Description

Join ACC Management Group as an Area Manager – Lease-Up, a dynamic, travel-focused role at the heart of bringing our newest communities to life. You'll step into our lease-up properties to provide hands-on support, keeping day-to-day operations running smoothly so leasing goals, deadlines, and move-in dates stay on track. Affordable housing, property management experience (LIHTC - preferred) is required. 

This is a support-driven position with no direct reports—instead, you'll train, coach, and guide on-site teams, helping them prioritize their work and succeed during critical lease-up phases. Working closely with the Director of Initial Operations and Regional Managers, you'll play a key part in getting new developments fully leased and operational.

If you thrive on variety, enjoy mentoring others without the weight of formal supervision, and want to make a visible impact on properties from the ground up, we'd love to hear from you!

*We are looking for someone residing in or around the Milwaukee, WI area. The locations that this role will help to support will be across WI and northern Illinois, based on business need. A company vehicle is included, due to the travel requirements of the position along with an up to 10% of annual salary bonus opportunity, paid out semi-annually based on performance. 

Who We Are

At ACC, our mission is simple: provide exceptional housing by building partnerships for successful living. That partnership starts within our own walls — with a team grounded in Teamwork, Accountability, Empowerment, Open Communication, and Flexibility. 

We are committed to being a highly regarded property management company — and we know that starts with having the right people in the right seats. We don't just fill roles; we grow careers. Whether you're just starting out or bringing years of experience, ACC is a place where your energy, your voice, and your contributions matter.

If you're looking for a team that shows up for each other, supports your growth, and recognizes that your energy is our strength — we'd love to hear from you.

Why Join ACC?

At ACC, we believe in rewarding our team with more than just a paycheck—we offer a well-rounded benefits package designed to support your health, financial future, and work-life balance:

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

Summary:

To oversee and assist the property(s) with the day-to-day operations due to staff absences and/or vacancies, specifically at lease-up properties. Assistance at other property locations could be required, as needed. This position will assist with marketing/leasing, administrative, and overall office operations. Travel is a big requirement of this position and the ability to be flexible and adaptable as needed throughout the company. This person will work closely with the Director of Operations and the Regional Manager, overseeing the properties to ensure all deadlines, goals, and expectations are being met on a routine basis.   

Essential Duties:

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects. 
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law. 
• Maintain all maintenance files and binders, accounting records, budget, and marketing binders in a safe and secure area.
• Oversee maintenance activity of employees and independent contractors to help with prioritization and completion of projects, as needed.
• Oversee all on-site property employees, providing proper training, guidance, and coaching (reporting any issues up to the Regional Manager).
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies, and practices, in accordance with ACC Management Group policies and procedures.
• Coordinate, plan, and review with the Regional Manager the next year’s budget allowance for approval.
• Coordinate bank deposits, as needed.
• Complete all assigned reports and/or projects to the Regional Manager by the required deadline.
• Assist in the training and onboarding experience of new Community Managers and other team members according to ACC Management Group policies and procedures.
• All other duties, as assigned. 

Requirements

Knowledge, Skill & Ability Requirements:

• High School diploma or equivalent required.
• 3-5 years of property management or industry related experience required.
• Minimum of 2 years of managing a site(s) within ACC required.
• Project based Section 8 and Section 42 experience required.
• Knowledge of fair housing laws a plus.
• Knowledge of Rural Development experience a plus.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database, and presentation software (MS outlook, word and excel).
• Experience with Onesite software is a plus.
• Must be able to physically inspect the properties.
• Maintain a valid driver’s license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays, as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
• Goal-oriented, team player.
• Adaptable and ability to change property locations at any given notice.
• Ability to work independently under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.

Supervisory Responsibility:

This position will not have direct supervisory responsibilities. However, this role does assist with training, coaching, and

guiding the prioritization of work with the staff at the properties they are assigned to, on a temporary basis. Any disciplinary

action for the team will be reported up to and handled by their Regional Manager and HR.

Work Environment:

This position operates in a professional office environment. This role routinely uses standard office equipment such as

computers, telephones, photocopiers & fax machines, filing cabinets/etc.

Physical Demands:

The physical demands described are those that must be met by an employee to successfully perform the essential functions

of the job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is

frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch

and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed.

Travel:

Travel is expected on a routine and frequent basis to assigned and designated property locations. Must also be able to

travel to all Corporate and Regional meetings. Some overnight stays may be required, as needed.

ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

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