Shelter Staff (FT Swing Shift)

Description

Join Our Team as Shelter Staff and Make a Difference

Are you passionate about supporting vulnerable populations and creating a safe, supportive environment for those in need? Our organization is looking for compassionate, motivated individuals to join our Shelter Staff team. In this vital role, you'll be at the heart of shelter operations, helping to maintain a secure and welcoming space for both clients and volunteers.

As Shelter Staff, your main responsibility is ensuring the safety and well-being of the shelter's residents. You will utilize your skills in crisis intervention, trauma-informed care, and de-escalation techniques to assist clients through their challenges, working closely with them to resolve conflicts and navigate their day-to-day lives in the shelter. Ongoing professional development and training will be provided to support your growth in these areas.

In addition to client interaction, you'll help manage daily shelter operations, including cleaning, organizing, and meal setups. Strong communication is key, as you will report observations and incidents to the shelter leadership team to ensure proper follow-up. By creating a calm, structured environment, you'll be making a lasting impact on the lives of the individuals we serve.

Who We're Looking For

We're seeking candidates with a background in social work, psychology, human services, or related fields, along with experience working with homeless populations. If you can remain calm under pressure, work well independently, and have a compassionate approach to working with diverse communities, this could be the perfect opportunity for you.

Why Join Us?

This is more than just a job; it's a chance to be a part of a mission-driven team dedicated to making a real difference. With a competitive base hourly wage of $24.61 to $25.68 and ongoing opportunities for training and growth, you'll be well-supported in your role. If you're ready to be a part of something meaningful, apply today and join us in creating a positive, lasting impact in our community.

In addition to making a positive and lasting impact in our clients' lives, you will enjoy the following benefits:

• Generous PTO
• Medical, Dental, and Vision insurance (employee premiums paid by TSW)
• IRA with 3% employer match 
• Free virtual primary and mental health care (via First Stop Health)
• Employee Assistance Program
• Educational Assistance Program
• And more

We currently have the following full-time swing shift (3:00 p.m. - 11:15p.m.) available at our shelter in Kirkland and Bellevue, WA

Requirements

Educational Qualifications

•  Associate’s Degree in Social Work, Psychology, Human Services, or a related field, and at least one year of experience working with the homeless population; or an equivalent combination of education and experience sufficient to successfully perform the essential functions of this position.

General Qualifications

•  Ability to provide compassion and empathy to individuals experiencing homelessness, mental illness, physical disability, substance use, or low-income challenges.
• Knowledge of and ability to utilize motivational interviewing techniques and harm reduction, trauma-informed care, and de-escalation principles.
• Ability to remain fully alert during shifts and respond effectively to crises.
• Physical ability to complete cleaning, organization, and supply management tasks.
• Possession of a current Food Handler’s Certification or Permit.
• Understanding and commitment to The Sophia Way’s Mission, vision, values, programs, andability to embody a community-oriented spirit.
• Experience with and ability to work effectively with individuals from diverse backgrounds.
•  Ability to maintain a professional demeanor in a fast-paced, high-demand environment.
•  Demonstrated ability to remain composed and act responsibly in emergency and crisis situations.
•  Strong written, verbal, interpersonal, and presentation skills.
• Capability to maintain clear personal and professional boundaries at all times.
• Ability to prioritize tasks, meet deadlines, and handle multiple responsibilities.
• Exceptional attention to detail with a commitment to confidentiality and accuracy.
• Ability to maintain a positive attitude and engage in conflict resolution with a solutions-oriented approach.
• Demonstrated ability to work independently, take initiative, exercise sound judgment, and interpret and follow policies and procedures.
• Proven ability to foster collaboration and work effectively within and across teams.
• Proficiency in the use of Microsoft Office and Google Workspace.
• Strong analytical and problem-solving skills.
• Demonstrated ability to provide consistent, high-quality professional services.
• Capable of upholding the highest ethical standards and demonstrating unwavering integrity.
• Flexibility in adapting to changing priorities and demands.
• Recent negative TB test, current CPR/AED/First Aid, Bloodborne Pathogens, and Food Worker training certifications, or ability to obtain upon hire.