Subaru New Car Specialist

Description

The primary responsibilities of the Subaru Star Delivery Specialist include assisting consumer and retailer teammates in understanding the Subaru technology available. 

· Assist the Subaru Sales department with customer technology questions and concerns prior to purchase

· Setting a realistic expectation of the length of the delivery process and offering the availability of the Lover-Encore.

· Assist consumers in personalizing their Subaru vehicle technology settings.

· Perform a detailed delivery to the consumer including a through explanation of the proper operation of the Subaru vehicle features and all documentation and resources available to them.

· Explain and enroll customers in Subaru STARLINK services.

· Schedule the first Service appointment

· Perform Love-Encore deliveries with customers to address and solve lingering functionality questions subsequent to purchase to ensure customer satisfaction. 

· Update the retailer customer contact points with current Point of Purchase material

· Utilize and maintain resources at the retailer to assist in technology questions and concerns on the service drive.

· Deliver an exceptional Subaru experience in all customer interactions.

· Become an expert in product knowledge of all models. 

· Strive for a perfect delivery to all customers, including but not limited to: a service walk, a clean vehicle, a full tank of gas and ensuring that each customer understands their vehicle technology. 

· Obtain basic knowledge of automotive systems and thorough knowledge of prices, models, series, options, specifications, and other variations of the manufacturer’s products.

· Demonstrate polished communication skills with customers, including the ability to present the dealership’s products and to pinpoint customers’ needs by interviewing and questioning. 

· Become brand certified within six(6) months of hire date and maintain certification annually.

· Work systematically not only in the sales process but also in the process of handing the many administrative requirements of the position, such as paperwork, reports, and logging every customer. 

· Preparing and inspecting vehicles prior to delivery.

· Daily texting and documentation of day prior service customers regarding their experience and Customer Satisfaction

Requirements

Education and Experience:

· High School Diploma or Equivalent.