Program Manager for Wellness and Mental Health Services

Description

Mental Health America of Los Angeles (MHALA) has been a pioneer in mental health service, advocacy, innovation, and training for nearly a century, working to ensure that people with mental health needs achieve meaningful, healthy lives in their communities.

MHALA is among the largest and most comprehensive nonprofit mental health agencies in Los Angeles County. The agency supports over 19,000 low-income and no-income individuals annually with integrated services. MHALA achieves impact in the areas of mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with special programs for Veterans and transition-age youth.

MHALA also provides training programs for individuals joining the behavioral health workforce and for the larger community around mental health issues.

MHALA works to ensure that its employees are just as cared for as its members. Communication, collaboration, transparency and a healthy work/life balance are core components of the agency culture. Employees are encouraged to engage in self-care and can enjoy a 35-hour workweek.

MHALA fosters diversity at all levels of the organization. The agency promotes a team-oriented culture that offers opportunities for growth. We are proud to offer a competitive salary and full benefits package, including an employee assistance program, and generous paid time off.

Program Manager

35 hours per week

$70,304 - $81,000 annualized

(Salary range includes estimated compensation for licensed and non-licensed candidates; actual compensation will be determined based on experience and other factors permitted by law.)

Supervision Responsibilities: Under the general supervision of the Senior Clinical Director & Director of Wellness Services coordinate, oversee and supervise the work of the Wellness Center Team. 

Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. MHALA is an equal employer opportunity and service provider. The agency will consider individuals with a criminal history in accordance with both the Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA).

• In collaboration with Wellness Center Director: hire, supervise, train, direct, evaluate, reward, and support staff in accordance with organizational policy and applicable laws and regulations
• In collaboration with Wellness Center leadership team, provide leadership and oversight to the Wellness Center team’s day-to-day operations, ensuring excellent care and services are provided to members/clients and ensuring compliance with the program requirements, DMH, and MHALA standards. 
• Actively work with individuals on the team in support of meeting role obligations and supporting work-life balance. 
• Support staff in provision of services that link members and other clients to meet member/client goals and needs.
• Completes, as well as assists and supports staff in meeting program documentation standards in accordance with MHALA and funding source standards and requirements to ensure program compliance and accountability.
• Track, assess and document how effectively program meets their objectives
• Participates as an active member of management staff, quality improvement, safety committee, domains or other leadership teams as needed or assigned.  
• Participate in community constituency groups as needed. 
• Assist and participate in the planning of staff development activities. 
• Organizes, leads, and participates in team, staff, and community meetings.
• Read, perform research, attend workshops or seminars as Agency sees fit and as it relates to program needs; participate in other professional development activities in order to maintain and enhance personal and professional skills related to program needs. 
• Maintain the skills necessary to mentor and support the Wellness Team in accordance with the expectations outlined in the DMH guidelines.
• Provides timely information and feedback to the Wellness Center Director in regard to team, program or member issues; provides emergency coverage as needed
• Other duties as assigned 

Position Requirements:

• Bachelor’s Degree in Human Service Related field or LCSW/LMFT/LPCC/Licensed Psychologist. 
• Minimum 3 years of experience providing psychosocial rehabilitative services to a disabled population required
• Experience in a supervisory/leadership role preferred
• Non-profit social service agency experience preferred
• Demonstrated ability to provide supervision and leadership to diverse staff who possess wide range skills, abilities and professional competencies
• Availability for urgent after hours calls as needed.
• Knowledge of community resources
• Must function well in a team-oriented approach to member services
• Must be organized and efficient in carrying out day to day duties 
• Must take initiative and be proactive in approach to getting the job done with little or no direction
• Must be able to work with various personalities and handle aspects relating to team members with dignity and tactfulness 
• Knowledgeable and skilled at using computer and related application such as Microsoft Word, Excel, PowerPoint, Teams, Outlook, Zoom, and Electronic Health Record required 
• Flexible work schedule to include some evenings, weekends and holidays
• Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA’s liability insurance are conditions of employment
• TB clearance and re-testing every year are conditions of continued employment
• COVID-19 vaccinations or booster shots are not currently required, however this may become a requirement in the future. Failure to abide by any agency policy, including those relating to a vaccine or booster shot may result in termination of employment
• Employment verification directly from three (3) past employers within the most recent 7-year period