Director of First Impressions & Customer Care

Description

 Your Future Role:

This role is the conduit between customers (potential customers) and our multi-faceted landscape division.   The position provides the initial customer service and coordinates the proper Moana Nursery resource to best care for the customer or potential customer.  The position is not a secretarial position of any individual in the office and is expected to hold Moana teammates accountable for their customer service responsibilities. This position is expected to ensure Moana Nursery policies are followed and enforced. Follow up with the customers and internal teammates is a crucial part of this position

Your Specific Job Responsibilities:

• Upholds Moana Nursery's strict safety policies
• Shows up on time ready work
• Answers all communications (phone, email, and in person)
• Promptly responds to customer needs, requests for service or assistance
• Screens and qualifies customer inquiries
• Greet occasional visitors and manages seminar schedule
• Directs communication throughout organization and ensures customer success
• Logs customer interactions
• Verifies internal paperwork from field crews
• Processes invoices and payment
• Contacts delinquent customers 
• Analyzes performance - actual results comparisons and lessons learned
• Learns as much as they can
• Answers questions concerning price, sales, services and programs
• Follows up on customer service provided by other teammates
• Assists with survey collection and reporting
• Identifies issues and opportunities that require Moana Nursery to change
• Thanks our customers each and every time!

Physical Requirements & Activity:

• Applicant must be able to type greater than 50 words per minute
• Applicant must be able to sit for long periods of time.

Expertise & Experience Requirements:

• High School or equivalent degree
• Strong verbal and written communications
• Robust computer skills (Windows, Microsoft Office Suite and ability to learn ERP System)

Nice To Have Skills or Experiences:

• Spanish 
• Horticulture expertise or Landscape experience
• Works well under pressure and is able to prioritize and multi-task

Your Future Work Schedule:

Our landscape business operates Monday - Friday.  This position requires attendance from 8:30am to 5 pm and is not flexible on hours.

Your Future Salary & Benefits:
The starting rate for this position is $16.00 per hour and increases based on experience, expertise and responsibilities. Other benefits for this role include:

• Paid Time Off
• Profit Sharing
• 401K plus company match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Store Discount
• Training & Educational Opportunities
• Career Advancement

The Ideal Candidate:
The ideal candidate shows up on time everyday ready to for work. She or he loves people and wants to make sure our customers and their fellow teammates succeed. She or he is courteous, with excellent phone communication skills and pays attention to the details. This individual thrives in a fast paced environment, can multi-task and understands the negative affect when we do not follow through on what we say we are going to do. The ideal candidate wants to be part of a team that succeeds together while she or he grows individually.

If you are looking for a career and not just a job this position might be right for you. There is plenty of opportunity to grow your career at Moana Nursery.