Croatian Speaking Support Specialist - Work In Sofia - Paid Relocation

Mercier Consultancy MD is seeking a Croatian Speaking Support Specialist to join our vibrant team in Sofia, Bulgaria! This role offers paid relocation assistance, providing an excellent chance to build your career while experiencing a new culture. You will be responsible for delivering outstanding support to Croatian-speaking customers, ensuring their inquiries are addressed professionally and efficiently.

As a Croatian Speaking Support Specialist, you will handle customer communications across various channels, offering solutions and assistance to meet their needs. Your dedication to quality service will help us maintain high levels of customer satisfaction.

• Respond to customer inquiries in Croatian via phone, chat, and email promptly and effectively.
• Provide accurate information and resolve issues related to products or services.
• Maintain detailed records of interactions and follow up on customer concerns.
• Collaborate with internal teams to resolve complex problems efficiently.
• Stay updated on company policies, products, and procedures to assist customers effectively.
• Contribute to continuous improvement initiatives within the support team.

• Fluency in Croatian (spoken and written) is required; proficiency in English is advantageous.
• Experience in customer support or related roles is preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask and adapt in a fast-paced environment.
• Familiarity with CRM systems and customer service software.
• Positive attitude, proactive approach, and teamwork orientation.
• Willingness to relocate to Sofia with paid relocation assistance.