Certification Center Technical Support Officer

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

Provide technical guidance to Certification Center to help achieve Quality Goals and Performance Standards. Manage aspects of the process to ensure:

o Trade Facilitation through timely, correct and/or consistent issuance, and provision of opinion as reported on the Certificates of Conformity following Conformity Assessment Instructions, TFS Business Rules and all other related references;

o Compliance to Company Policies, Rules and Regulations;

o Monitor results and take corrective actions.

· Provide PCA-related technical support as required by Management.

· Ensure compliance of the Certification Center processes to relevant standards e.g. ISO 17020, ISO 17065 etc.

· Assist in strategic planning by identifying goals for the section.

· Assume the roles of CC Technical Manager in their designated field per ISO/IEC 17020 and/or ISO/IEC 17065 standards. This role is equivalent of CC Technical Support Manager in the global job description.

· Act as a certification reviewer on EAC Ready certification scheme

· Defining risk assessment for the product group under its expertise, applying a flexibility approach to complex cases within the bounds of good conformity assessment practices.

· Taking decision on final actions for escalated cases.

Educational / Professional qualifications & Experience

· At least a bachelor’s degree in Engineering or other University technical degree.

· Preferably with master’s degree in Business Administration / Management, Public Administration, Engineering Management, or its equivalent.

· At least three years experience in the industry or in any of the following fields:

o Technical regulations (WTO-TBT rules)

o Standardization

o Quality Assurance

o Laboratory Testing

o Inspection

o Conformity Assessment (certification/accreditation)

o Management Systems Auditing (QMS,EMS, etc.)

· Minimum 5 years experience in conformity assessment work

· Competent knowledge of all aspects of trade, export procedures, technical regulations and documentation.

· Good understanding of the requirements of ISO 17020 and ISO 17065 standards

· Management experience in the areas of Production Process Assembly and/or Trade Data Assembly is an advantage.

· Complete understanding and expertise in product certification or conformity assessment process, essential product specifications, and applicable standards

· Above average communication skills and ability to interact with all levels of people in the SGS network.

· Sound training skills (including training needs analysis, training material development and training dlivery)

Experience / Technical knowledge

· Experience in SGS TFS services, an advantage

· Computer literate (familiar with MS Window applications)

· Decisive, Assertive and Results Oriented

· Product Technical expertise and/or Language Skills expertise an advantage

· Familiar with International Trade Practices

· Excellent Presentation Skills

· Can work on Weekends and on rotation shift basis (Morning, Mid or Night Shift), as necessary

· Trade experience in import or export or customs brokerage and/or banking procedures an advantage.