JOB DETAILS

Senior Associate - Operations

CompanyWNS Global Services
LocationMumbai
Work ModeOn Site
PostedJune 5, 2026
About The Company
WNS, part of Capgemini, is a global Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.
About the Role

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

GDS – Sabre, Amadeus, NDC knowledge. Experience of working with or for a Global Travel Management company (TMC) Understanding of Corporate travel nuances Understanding of complex ticketing logicsGood written communication skills.Understand and abide by the importance of discipline, punctuality & protocol Flexible with shifts – 24X7 Set upIATA Certification / Diploma in travel preferred but not mandate

Qualifications

Graduate - Under Graduate

Key Skills
SabreAmadeusNDCCorporate Travel ManagementTicketing LogicWritten CommunicationIATA Certification
Categories
LogisticsCustomer Service & SupportTransportationAdministrativeConsulting
Job Information
📋Core Responsibilities
Manage operations within a Global Distribution System environment focusing on travel management. Handle complex ticketing logics and ensure operational excellence for corporate travel clients.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
61397
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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