JOB DETAILS

Accounts receivable -Senior Associate -Immediate Joiner-Night shift

CompanyWNS Global Services
LocationPune
Work ModeOn Site
PostedJune 5, 2026
About The Company
WNS, part of Capgemini, is a global Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.
About the Role

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

• Proactively contact customers via telephone and in writing in order to drive collections

• Work to agreed quality standards and agreed timescales

• Responsible for managing complaints and ensuring compliance

• Liaise with internal and external colleagues throughout the business and externally with customers

• Dealing with customer queries and internal queries within agreed SLAs to reduce customer debt

• Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer records and proactively collect information

• Outbound calls to customers

• Maintain customer information on system

• Inbound call handling

Qualifications

• 2 to 5 years collection experience in a call center environment essential

• Computer literate

• Excellent verbal and written English communication skills

• Good negotiation skills• Decision making, and analytical skills

• A high-level of understanding, patience and empathy to navigate difficult customer conversations with professionalism under pressure

• Team player with a disposition to learn• Objection handling ability

Key Skills
CollectionsCustomer ServiceNegotiationAnalytical SkillsDecision MakingObjection HandlingEnglish CommunicationCall Center OperationsComplaint ManagementSLA Compliance
Categories
Finance & AccountingCustomer Service & Support
Job Information
📋Core Responsibilities
Proactively contact customers via telephone and writing to drive collections and reduce customer debt. Manage customer queries and complaints while maintaining accurate records within agreed SLAs.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
61397
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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