Housekeeping Supervisor

Description

TITLE: Housekeeping Supervisor

DEPARTMENT: Housekeeping

REPORTS TO: Director of Housekeeping

JOB SUMMARY

• Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices.
• Supervise and assist team as necessary with other tasks, such as cleaning unexpected spills and executing special guest requests.
• Perform general supervisory duties over cleaning duties in guest rooms (i.e., desk, bed, bathroom sinks, tubs, beds) and dusting of guest room areas.
• Supervise general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Ensure all guest room and housekeeping areas are clean and maintained according to the standards set by the hotel and brand standards.
• Inspect assigned areas in order to provide feedback to management and employees on the cleanliness and maintenance of those areas against standards.
• Inspect guest rooms in accordance with established quality and performance standards to allow a sufficient quantity of vacant and clean guest rooms for sale. 
• Inspect cleaning carts and linen closets on all floors 
• Ensure organized and appropriately-stocked housekeeping supplies and linen closets on all floors.
• Notify Director of Housekeeping or Hotel Manager of any Housekeeping supply needs to ensure adequate supplies are available on each cart and closet.
• Inspect vacant and occupied guest rooms, guest areas and employee areas to assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards.
• Communicate with Front Desk and Engineering using various applications and systems. Enter events, monitoring, and closing out on all pending issues to ensure total guest satisfaction.
• Conducting Housekeeping Meeting and assigning Rooms
• Review and submit administrative paperwork, accurately and in a timely manner, 
• Floormap or blueprint reading to understand and train team all areas of the hotel, including meeting spaces, guest rooms and employee areas.
• Ensure rooms and work areas are clean when finished.
• Must be able to work well with all other members of the Hotel staff and leadership team.
• Must promote a cordial and caring attitude toward all other Hotel  staff and department heads.
• Highly motivated self starter.
• Ability to communicate with hotel guests.
• Must be able to operate and train employees to safely and efficiently operate any required equipment in accordance with safety requirements and standards.
• Responsible for being knowledgeable about the hotel to train team members and ensure compliance with brand standards.
• Maintain, at all times, a neat and clean professional appearance.
• Additional tasks or projects may be added during employment.
• Must perform other duties and projects as assigned.

PHYSICAL DEMANDS

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to exert a faced-paced ability to reach different areas and floors of the hotel on a timely basis.
• Must be able to work in narrow or limited spaces. 
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning and relevant maintenance tasks. 
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Must be able to lift up to 50 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 50 lbs. on a regular and continuing basis.
• Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
• Must have the ability to bend and squat.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. 

Requirements

• Must have reliable transportation to and from work
• Must report to work on time
• Must be present and able to work all shifts on-site
• Must have open availability Monday-Sunday and be able to work the necessary hours and schedule to meet the operational needs of the business
• Must be at least 18 years old
• Must be currently eligible to work in the United States of America and able to present required work authorization documents as required to complete the Form I-9 on the first day of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

AVAILABILITY

Double Tree Bloomington Minneapolis South operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determine the amount of hours per week that you will work and that hours may fluctuate each week based on the needs of a 24/7 operation, including days, nights, overnights, weekends, and holidays.  

BENEFITS & PERKS

• Employer-sponsored health insurance
• Dental & Vision
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Employee Referral Bonus
• Go Hilton Team Member Travel Program

DISCLAIMER

This job summary is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept an offer of employment for this position, you will be employed by a franchisee and not by Hilton. You will not be eligible for compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.