Loan Processor

Description

If you’re looking for an exciting career opportunity, you’re in the right place.

West Coast Community Bank is a top-rated community bank with a focus on serving the banking needs of businesses and individuals along the Central Coast, in Silicon Valley and throughout the Bay Area. We operate full-service branches in Aptos, Capitola, Cupertino, King City, Monterey, Salinas, San Luis Obispo, Santa Cruz, Scotts Valley and Watsonville.

Delivery of relationship-based service with a solutions-driven focus sets us apart from the competition. We offer direct access to decision-makers combined with modern banking technologies and digital tools. The Bank is a leading SBA lender in Santa Cruz County and Silicon Valley and a top USDA lender in the state of California.

Since opening in 2004, we have proudly upheld our commitment to support regional well-being by actively participating in and donating to local nonprofit organizations. We engage in impactful volunteerism and support the greater economic vitality within our four-county reach, contributing more than 2,000 hours of volunteering annually.

Our success is driven by our exceptional team — experienced, knowledgeable and focused on delivering results!

National, regional and local honors we’ve received include:

• Newsweek – America’s Best Regional Banks and Credit Unions 2025
• American Banker Magazine – Top 100 Best Performing Community Banks in the U.S., 10 years
• Good Times – Readers’ Poll, Best Bank in Santa Cruz County, 13 years
• Santa Cruz Sentinel – Readers’ Choice, Best Bank in Santa Cruz County, 10 years
• Farm Bureau of Santa Cruz County and Agri-Culture – Al Smith Friend of Agriculture Award
• Second Harvest Food Bank – Big Step and Platinum Awards for Holiday Food and Fund Drive
• Santa Cruz Area Chamber of Commerce – Business of the Year 2025, 2021 and 2018
• The Pajaronian – Best of the Pajaro Valley 2024 Readers’ Poll, Best Bank
• The Press Banner – The Best of Scotts Valley 2024 Readers’ Poll, Best Local Bank

Position Overview

This position is on-site at our Watsonville location.

Under general supervision, the Loan Processor will provide support to the Lending, Credit Admin and Note Departments. This position will perform a variety of duties that may include:

• Coordination of workflow within the Lending Department to obtain required documentation and to facilitate complete loan packages for Underwriting. The Loan Processor is responsible for reviewing and identifying all missing documentation, and assuring that the information is presented in a complete and accurate manner.
• Communicate with Relationship Mangers, Business Development Officers, Credit Administration and the Note Department to insure timely processing for underwriting and document preparation.
• Setup and maintenance of digital loan files on our document management system, (Director), to include uploading and maintaining financials received.
• Order, review and understand appraisals, entity documents, trusts agreements, purchase contracts and UCC filings.
• Ability to review and understand Preliminary Title reports, address title exceptions and prepare escrow instructions.
• Engage third party vendors for credit reports, appraisals, environmental due diligence, and preliminary title reports.
• Coordinate Loan closings with the Note Department, Relationship Managers and Title Company.
• Knowledge of state and federal banking compliance regulations pertaining to TILA-RESPA Integrated Disclosure Rule (TRID), HMDA, Reg B, Reg Z, Adverse Action and Flood compliance.
• Maintain regulatory compliance knowledge by utilizing (BVS) online training, attend necessary outside job-related compliance training seminars, and reference written bank compliance procedures.
• Maintain and update pipeline reports.
• Monitor tickler system to ensure timely receipt of financial loan covenants.
• Perform other duties as may be required by the Lending Department.
• General clerical duties including filing, copying, data entry and scanning.

Qualifications

• 1 - 4 years of experience working in loan processing, loan documentation or loan administration within a financial institution
• High School diploma or GED
• Knowledge of commercial, construction, real estate and consumer loan products.
• Basic understanding of Title & Escrow.
• Basic understanding of Laser Pro Document preparation system.
• Experience working with lending service providers.

Requisite Skills:

• Understanding of Lending documentation
• Strong organizational skills, attention to detail and accuracy
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment, meet deadlines and multi-task
• Ability to problem solve and make decisions
• Ability to prepare and edit documents using Word and Excel

Benefits:

• Medical, dental, and vision plans
• Vacation, sick leave, paid Holidays
• Paid volunteer time
• Employer paid life insurance
• 401(k) with employer matching
• Ongoing training, professional development and career advancement opportunities

Physical Demands:

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate typical office equipment such as a computer, telephone, mouse and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting may be required.
• Regular, predictable attendance is required; including the occasional evening and weekend work as business demands dictate.
• Travel between company locations as needed.

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e., business office with computers, phone, and printers, moderate traffic).
• Ability to work in a confined area.
• Ability to sit or stand at a computer terminal for an extended period.

*To ensure a consistent hiring process, we do not accept unsolicited resumes from third-party recruiters or agencies. Submissions without prior approval will not be considered.