JOB DETAILS

Sr. Software Engineer (CSM_Integration Developer)

CompanyBosch Group
LocationIndia
Work ModeOn Site
PostedJune 7, 2026
About The Company
The Bosch Group is a leading global supplier of technology and services. It employs roughly 413,000 associates worldwide (as of December 31, 2025). The company generated sales of 91 billion euros in 2025. Its operations are divided into four business sectors: Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology. With its business activities, the company aims to use technology to help shape universal trends such as automation, electrification, digitalization, connectivity, and an orientation to sustainability. In this context, Bosch’s broad diversification across regions and industries strengthens its innovativeness and robustness. Bosch uses its proven expertise in sensor technology, software, and services to offer customers cross-domain solutions from a single source. It also applies its expertise in connectivity and artificial intelligence in order to develop and manufacture user-friendly, sustainable products. With technology that is “Invented for life,” Bosch wants to help improve quality of life and conserve natural resources. The Bosch Group comprises Robert Bosch GmbH and its roughly 500 subsidiary and regional companies in over 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. Bosch’s innovative strength is key to the company’s further development. At 136 locations across the globe, Bosch employs some 82,000 associates in research and development. Instagram: https://www.instagram.com/boschglobal/ Facebook: https://www.facebook.com/BoschGlobal Glassdoor: https://bit.ly/3raTZnH Imprint: www.bosch.com/corporate-information Privacy statement: https://www.bosch.com/data-protection-notice-bosch-linkedin/
About the Role

Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Roles & Responsibilities :

Perform daily maintenance, administration, and troubleshooting on the ServiceNow platform.

  •  

    Focus on implementing CSM Modules, configuring Agent workspace and Integrating APIs with third party systems.

  • Monitor and ensure system stability and performance.

  • Configure and maintain workflows, business rules, UI policies, and UI actions.

  • Customize ServiceNow forms and fields based on business needs.

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    Provide support and resolution for issues related to ServiceNow.

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    Collaborate with stakeholders to improve ITIL processes within ServiceNow.

  • Manage ServiceNow upgrades, patches, and hotfixes.

  • Ensure that customizations are compatible with new platform versions.

  • Conduct testing and validation of upgrades before deployment.

  • Integrate ServiceNow with other tools and systems (e.g., Active Directory, monitoring tools).

  • Implement automation processes using workflows, Flow Designer, and Orchestration.

  • Generate and maintain dashboards and reports for key stakeholders.

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    Provide technical support and training to users of the ServiceNow platform.

  • Create and update user documentation and knowledge base articles.

Qualifications

Educational qualification:

Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience :

  • Experience with ServiceNow Orchestration, Virtual Agent, or Service Portal.

  • Experience with ServiceNow Flow Designer, Integration Hub, Scripted REST APIs.

  • Experience with CSM Modules implementation.

Mandatory/requires Skills :

  • Experience with ServiceNow Flow Designer, Integration Hub, Scripted REST APIs.

  • Experience with CSM Modules implementation

     

  • Strong experience with sync processes, reconciliation logic, async processing

  • Solid understanding of automation governance (auditability, logging, traceability)

  • AI agent enablement mindset (task orchestration, confidence scoring, human-in-the-loop design)

  • Experience with ServiceNow integrations (REST/SOAP) and web services.

  • Strong knowledge of JavaScript, HTML, CSS, and other web technologies.

Preferred Skills :

ServiceNow Developer Certification or any related ServiceNow certifications.

  • Experience with ServiceNow Orchestration, Virtual Agent, or Service Portal.

  • Experience with ServiceNow Flow Designer, IntegrationHub, Scripted REST APIs.

  • Familiarity with other ITSM tools and platforms.

  • Experience with Agile methodologies and DevOps practices.

Additional Information

2-4 years' experience in ServiceNow CSM development, configuring Agent workspace and Integrating APIs with third party systems.

  • Legal Entity: Bosch Global Software Technologies Private Limited
    • Key Skills
    ServiceNow CSMIntegration HubScripted REST APIsFlow DesignerJavaScriptHTMLCSSREST/SOAPAgent WorkspaceServiceNow OrchestrationVirtual AgentService PortalITILAgileDevOpsAutomation Governance
    Categories
    SoftwareTechnologyEngineeringCustomer Service & SupportConsulting
    Job Information
    📋Core Responsibilities
    Perform daily maintenance and administration of the ServiceNow platform with a focus on CSM modules and third-party API integrations. Configure workflows, business rules, and automation processes while ensuring system stability and performance.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    158384
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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