Credit Service Manager 60% (w/m/d)

LGT is the largest Private Banking and Asset Management group in the world to be owned by an entrepreneurial family. As the family office of the Princely House of Liechtenstein, we have years of experience in the management of sizeable sums of assets.

Job Description

Key responsibilities

• Handling telephone and written enquiries within the call centre
• Providing operational and administrative support to customers and customer service representatives on all matters relating to card management
• Issuing cards and monitoring credit limits in accordance with applicable guidelines
• Ensuring the efficient, timely and high-quality processing of all administrative tasks relating to card management
• Maintaining, updating and checking relevant documentation and system records
• Monitoring and ensuring the timely completion of ongoing and recurring tasks
• Debt collection, provisions and write-downs of outstanding receivables
• Coordinating and tracking administrative processes within the relevant area of responsibility
• Supporting the implementation of internal guidelines, process adjustments and regulatory requirements

Responsibilities

• Ensuring professional and service-oriented customer support in card management
• Complying with applicable internal policies, work instructions and regulatory requirements
• Ensuring high data and process quality
• Complete and traceable documentation of all relevant business transactions
• Identifying and escalating irregularities, outstanding issues and risks within the area of responsibility
• Contributing to the continuous optimisation of administrative and service processes

Requirements

• Completed commercial apprenticeship or equivalent education and training with relevant professional experience
• Several years’ relevant professional experience in the banking or financial services sector, ideally in an administrative or operational role
• Experience in handling complex administrative processes with high standards of quality, accuracy and adherence to deadlines
• Good knowledge of credit or card-related processes would be an advantage
• Familiarity with regulatory requirements and a strong awareness of process security and compliance
• Good working knowledge of Avaloq and MS Office, particularly Excel, Word and PowerPoint
• A structured, meticulous and independent approach to work with a strong eye for detail
• Very good command of German and English

Please note that we cannot consider applications via recruitment agencies for this position.

Contact Information

We are looking forward to receiving your online application.

For any further information please do not hesitate to contact us.

Human Resources