JOB DETAILS

Heavy Equipment Field Service Technician

CompanyLeeBoy Inc
LocationMaiden
Work ModeOn Site
PostedJune 8, 2026
About The Company
AS DEPENDABLE AS YOUR DAY IS LONG. You work hard—and for all the right reasons: pride, quality, reputation, prosperity. Every day is a challenge—the weather, changing job specs, demanding customers—but you keep going. Too many people depend on you. You expect your equipment to work as hard as you do, to be every bit as tough, productive and reliable as you are. You can afford nothing less. We are LeeBoy. The name behind the world’s most dependable and productive commercial asphalt paving equipment: pavers, graders, distributors, brooms and more. The LeeBoy family of products are among the most trusted and requested around the world. Because we understand what drives you and we deliver. •Productive, reliable equipment that generates increased revenue and profitability •Equipment that’s easy to maintain and refuses to take a sick day •Global support that’s driven by integrity and a passion for your success Each day, like you, we put it all on the line. It’s how we’re built. We’re LeeBoy. As dependable as your day is long. For more information and product specifics, please visit www.LeeBoy.com.
About the Role

Description

About the Company:


LEEBOY Inc., part of the FAYAT Group, is a global leader in the production of commercial asphalt pavers and road maintenance equipment. With more than 60 years of industry expertise, we deliver reliable, high-quality machinery that supports road construction professionals worldwide. We value integrity, innovation, and agility, and we recognize our employees as our most important asset. Our commitment to excellence continues to strengthen the trust placed in our products and our brand.


About the Job:


The Rapid Response Technician plays a critical role in delivering exceptional technical support to dealers and customers across our network. Based in our Lincolnton manufacturing facility, this hands-on position focuses on troubleshooting, equipment support, training, and field service to ensure optimal product performance and customer satisfaction. This role requires a strong technical background, a customer-first mindset, and the ability to respond quickly in dynamic environments.


Key Responsibilities

  • Serve as a primary technical resource for dealers, providing expert troubleshooting and resolving equipment issues in a timely manner
  • Track, escalate, and follow up on unresolved technical concerns to ensure full resolution and customer satisfaction
  • Document and report field issues related to quality, reliability, durability, and safety using established systems and processes
  • Install, commission, and support new or modified equipment at customer locations to ensure proper operation and performance
  • Partner with Engineering and cross-functional teams to diagnose issues, drive root-cause analysis, and minimize equipment downtime
  • Deliver technical training programs (“service schools”) for distributors, dealer technicians, and customers
  • Educate end users on proper and safe equipment operation
  • Respond promptly to service requests, prioritizing customer needs and maintaining a high level of responsiveness and professionalism

Requirements

Qualifications

  • 3–5 years of experience in technical support, service, or field operations within heavy equipment, construction, paving, or a related industry
  • Demonstrated experience delivering technical training to groups (dealer technicians, customers, or internal teams)
  • Strong mechanical and technical aptitude; certifications or technical degrees are a plus
  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts clearly
  • Proficiency with computer systems and applications (Microsoft Office, Windows environments, and general internet tools)
  • Proven ability to build strong relationships with customer and stakeholders 
  • Must be able to work onsite at our Lincolnton, NC manufacturing facility
  • Willingness to travel extensively (up to 60% or more based on business needs), including frequent overnight travel
  • Flexible and adaptable, with a commitment to seeing tasks through to completion


Key Skills
TroubleshootingField ServiceTechnical TrainingEquipment CommissioningRoot-Cause AnalysisMechanical AptitudeCustomer Relationship ManagementMicrosoft OfficeTechnical DocumentationEquipment Operation
Categories
TradesManufacturingConstructionEngineeringCustomer Service & Support
Job Information
📋Core Responsibilities
Provide expert technical support and troubleshooting for dealers and customers to ensure optimal equipment performance. Deliver technical training programs and collaborate with engineering teams to perform root-cause analysis on field issues.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
223
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page