JOB DETAILS

Sales Support 2IC - The Warehouse, Northlands

CompanyThe Warehouse Group
LocationChristchurch
Work ModeOn Site
PostedJune 8, 2026
About The Company
In December 2012 Noel Leeming Group was acquired by The Warehouse Group. (TW Group) TW Group is a New Zealand success story, founded by Sir Stephen Tindall and grown from The Warehouse, TW Group is the largest general merchandise retailer in New Zealand. TW Group includes The Warehouse, Warehouse Stationery, Noel Leeming and Multi-Channel Business Unit (e-commerce websites, wholesale and alternative channel business). Noel Leeming strives to offer a superior standard of service and the widest possible range of branded consumer technology and appliances. Noel Leeming promises its customers that it will never knowingly be undersold. It provides comprehensive after sales support and can assist with customer requests for 'at home help'​ with it's TechSolutions service. With its significant retail footprint, Noel Leeming is uniquely positioned to offer its customers new technology based products such as LCD/LED TVs, the latest in Smartphone technology as well as a comprehensive range of Computers and tablets from all the major brands. We carry an extensive list and Digital Cameras including DSLR's and convergence technologies. Demand for these technologies is growing and is expected to continue to drive growth in the Noel Leeming brand. In August 2002, Noel Leeming introduced Noel Leeming "Online"​, offering customers the opportunity to research and then buy products over the Internet — This channel continues to unite the company with the customer as the retail space embraces the digital environment www.noelleeming.co.nz.
About the Role

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives.

Job Description

Te kaupapa o te tūranga - The purpose of the role. 

Hours of work are:

  • Tuesday - Thursday 10:00am - 6.30pm
  • Friday 1:30pm - 10:00pm
  • Saturday 11:00am - 7.30pm

We are currently seeking a self-motivated and enthusiastic individual to join our team as a Sales Support 2IC. In this role, you will assist the Sales Support Manager in leading and developing our team, which is responsible for managing all customer-critical processes at the ‘front of house’.

Your responsibilities will also extend to supporting back-of-house operations, ensuring that internal audit requirements are met and daily administrative tasks are completed in a timely manner.

The ideal candidate for this role will have a strong focus on customer service and a passion for retail. Your contribution will be instrumental in providing a positive customer experience.

If you’re ready to take on a challenging and rewarding role in a dynamic retail environment, we’d love to hear from you!

Qualifications

He kōrero mōu ake - About you

We are seeking an individual who has demonstrated retail experience in a large-scale, big-box environment. The ideal candidate should possess strong leadership skills and have excellent written and verbal communication abilities. Above all, we value a passion for enhancing both customer and employee experiences.

Additional Information

Tā mātou tāpaetanga – What we offer

  • Team Card: Access to discounts across our brands. 
  • Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
  • Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
  • Career Progression: an excellent stepping stone into other internal opportunities.
  • Plus loads more! 
  • Contract Type: Permanent
    • Key Skills
    LeadershipCustomer ServiceRetail ManagementWritten CommunicationVerbal CommunicationAdministrative TasksInternal AuditTeam Development
    Categories
    RetailManagement & LeadershipCustomer Service & SupportSalesAdministrative
    Benefits
    Team Card DiscountsBirthday LeaveHere for Good LeaveCareer Progression
    Job Information
    📋Core Responsibilities
    Assist the Sales Support Manager in leading the team and managing customer-critical front-of-house processes. Support back-of-house operations, including administrative tasks and internal audit requirements.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    982
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    36 hours
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