PUBLIC TECHNOLOGY ASSISTANT RPT

St. Louis Public Library’s Baden Library has an opening for a part-time Public Technology Assistant. The St. Louis Public Library is a diverse urban public system. Our ideal candidate is someone who is enthusiastic, patient and committed to providing excellent customer service and is comfortable working with the public and providing technology-related assistance. 

In this role you will:

• Design, schedule, and lead technology and digital literacy workshops for customers.

• Schedule and provide one-on-one technology help to customers throughTech Connect appointments.

• Assist customers with utilization of Library computers, personal devices or other equipment.

• Check out Library equipment to customers and staff

• Troubleshoot Library equipment for customers and staff

• Assist in facilitating training sessions for staff and customers

• Assist with the facilitation of Digital Library Services programs

• Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.

• Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.

• Provide one-on-one assistance for customers through Tech Connect appointments

You will need to be:

• Friendly, patient, and able to build relationships at all levels.

• Strategic about assisting customers with different levels of technological proficiency

• Able to see the big picture and promote consistency and excellence of service.

• Capable of effectively presenting information and responding to questions from customers and staff

• Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.

• Organized, detail-oriented, and able to work with competing tasks and priorities.

You will need to have:

• An associate’s degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training. 

• Strong communication, writing, and speaking skills.

• Strong organizational skills.

• Computer Skills and knowledge of:

  • Windows 10

  • Microsoft Office (Word, Excel and Powerpoint)

  • Google Workspace (Google Docs, Sheets, Gmail)

  • Chromebooks

  • Social media

  • Cloud storage

  • Digital library programs (Overdrive, Hoopla, Freegal)

You will get:

• Competitive pay rate starting at $18.67

• Medical, dental and life insurance

• Paid vacation, holidays, and sick days

• 457(b) Deferred Compensation Plan

• 401(a) Plan

Hours for this position are:

20 hours per week; Fridays, Saturdays, and Sundays

About SLPL:

St. Louis Public Library is a true urban library, representing the historic center of the St. Louis region: the City of St. Louis.  With its roots in the mid-1800s, St. Louis Public Library has a long history of innovation and service, a large and historic collection including rare books and extensive special collections, and a diverse and dedicated staff.  Our technology is a major resource throughout the City and beyond, and the Library makes an enormous investment in technology annually to keep them state of the art. We operate 17 locations in a relatively small city of 61 square miles.  These range from magnificent Central Library – one of the world’s great public libraries – to regional and neighborhood libraries that vary in size and design but are centerpieces in their communities.  St. Louis was an early, passionate supporter of library services to children, and that remains a core value and mission.  Outreach into our varied communities, marketing the Library’s remarkable strengths, and working with civic and cultural partners to benefit St. Louisans are all closely held values and goals at the Library.  

About Baden Library:

• The Baden Library first opened in a former mounted police station at 8316 N. Broadway Street in 1928. The library later moved to its present location at 8448 Church Road, opening in 1960.  

• 8,400 square feet 

• Collection size approximation is 20,000 titles (includes juvenile, adult, and foreign language material)

• 1 Public meeting room

About the neighborhood:

The Baden Library is located in the heart of the Baden Neighborhood, not far from the Baden Business District along N. Broadway.  The Baden Neighborhood became part of the City of St. Louis in 1876.  The neighborhood was located on the Kansas City and Northwestern Railroad line and was known as “the Baden Station.”  The City of St. Louis has committed to the revitalization of Baden, assisting with a nearly one and a half million dollar streetscape project that included the installation of decorative lighting, new sidewalks, and concrete planters along the business corridor.  The Baden Library has been a community anchor for residents and meeting place for community groups.  

To apply: