Business Development Manager

We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Business Development:

• Manage an assigned geography for business development and demonstrate extensive knowledge of potential customers and competitors in this area.
• Maintain & replenish a Strong Dynamic Customers Target List both for locally & overseas decided/ influenced businesses.
• Timely data entry in our Customer Relationship Management tool.
• Orchestrate customer / branch relationships and collaborate with regional Product, Service, Geo, and Knowledge Management resources.
• Participate in the creation of value-added solutions for customer’s logistics needs, including supporting diagrams and cost-benefit calculations.
• Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork.
• Attend training & development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge.
• Submit a regular Business Development Progress report to Regional Sales Manager.
• Regular discussion/reviews with the Sales/Product/Geo & undertake product specific initiatives & projects in collaboration with product/ service/ geo leaders.
• Maintain an aggressive “Must Win” strategy at all levels of the program.
• Facilitate customer facing GLC’s and Webinars.
• Participate in Customer Workshops and Focus groups.

Network Engagement:

• Involvement network and local customer engagements and visitor management, as directed by the Regional Sales Manager.
• Create visibility and gather support for network and locally generated business development/ sales opportunities.
• Strategic Product engagement to support route specific pricing and new service deployment.
• Actively support ADP expansion and development.
• Vertical program alignment.
• Drive Digitalization transformation at all levels in the program.
• Lost / Declining Business Project – supporting Account Management.
• Play a leading role in GEO led business development initiatives.
• Build reporting tools.

People:

• Update and share internal market Awareness sessions.
• Lead and support implementing new system changes and enhancements into the region.
• Be actively involved in change and suggest system/process improvements.

Travel:

• Extensive travel to Expeditor’s offices and customers’ as per guidelines.

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 10 Critical Success Factors and 6 elements of customer service.
• Protect the Network and the company objectives at all times.

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely.
• Good Microsoft Office skills (Excel, Word etc.).
• A broad range of management skills, with a particular emphasis on leadership, motivation, communication, and planning.
• Must have excellent communication skills, both written, verbal and presentational.
• Extensive negotiation and human relations skills are required.
• Proven negotiation skills & ability to have strategic approach to business opportunities
• Ability to manage multiple deadlines and projects.

Behaviors:

• Self-motivated.
• Self-reflecting and open to feedback.
• Role model of integrity and pride for all employees.
• Proven leadership attitude and background.
• Must be a strong team player with a firm, personal commitment towards the business and its customers.
• Must value diversity and exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment.
• Strictly adheres to the Company’s mission statement.
• Must have excellent collaborative skills

Education and Experience:

• Minimum 5 years of direct experience in a customer facing role within our industry.
• Ideally having regional market experience in either Europe and/or South Asia.
• Experience in a global organization.
• Bi-lingual ability is a plus.

Training Requirements: 

• Meet the company’s annual training requirement of 52 hours, including participation in management and leadership development programs as needed.

Employee Benefits:

• Paid Vacation, Holiday, Sick Time.
• Health Plan: Medical.
• Training and Personnel Development Program.
• Gratuity, Provided Fund, Medical Insurance, WPPF
• Competitive salary package depending on the candidate's experience.

P.S: This Job is only applicable for Bangladeshi nationals