JOB DETAILS
Customer Services Senior Associate 12-month FTC (Maternity Leave Cover)
CompanyMonument Re Group
LocationDouglas
Work ModeOn Site
PostedJune 8, 2026
About The Company
Monument Re Limited is a Bermuda based reinsurer established to operate as an asset intensive reinsurer and acquirer in Europe. Through our strategy, Monument Re will look to assume asset based risks within its risk appetite, and efficiently operate these businesses or portfolios.
Monument Re Limited is based in Bermuda as a direct result of the standing of the Bermuda Monetary Authority and Bermuda’s achievement of full Solvency II Equivalence. Monument Re is backed by high quality shareholders which include Hannover Re, the world’s third largest reinsurer, NYSE listed Enstar, a leading P&C run-off consolidator, and E-L Financial, the parent company of Canadian life insurer Empire Life.
About the Role
About the role
As a Customer Services Senior Associate, you will be responsible for processing all aspects of policy administration accurately and efficiently, in line with the Company’s agreed timescales and service standards. This role is offered on a 12-month fixed-term contract to provide maternity leave cover.
Responsibilities
Process client requests effectively and promptly; specialisms will vary, but tasks could include:- regular premium collections.
- fund switches and redirections.
- ad hoc servicing items.
- part and full surrenders.
- regular income payments; and
- death claims and maturities.
Develop an in-depth understanding of the relevant products, how they are operated and the issues/challenges in relation to their run-off. The product sets are made up of:
- Defined Contribution Pension Plans
- Immediate and Deferred Annuity Plans
- Single Premium Whole of Life Plans
- Regular Premium Unit Linked Plans
Carry out Anti Money Laundering checks and collect relevant documentation from clients.
Manage all items of work that have been allocated in a timely and accurate manner.
Participate in all training sessions that the company offers.
Support and encourage teamwork and co- operation with all clients (internal and external) within the business and your team; and support the Team Leader where appropriate.
Role Requirements
Experience of working in a life assurance company (or similar role).Experience of projects to migrate business desirable.
Experience of administering Portfolio Bonds or Pension Products is desirable.
Strong working knowledge of Microsoft Office applications, including Word, Excel and Powerpoint
Demonstrates a proactive, enthusiastic and positive approach
Effective communicator with the ability to engage confidently with both internal and external stakeholders
Strong inter-personal skills with excellent verbal and written communication
Time management and organisational skills.
Eager to learn and share knowledge, adaptable and open-minded.
Relevant professional qualifications from the CII or CISI would be advantageous but are not essential.
Demonstrates a high level of integrity and professionalism
Location
Isle of ManClosing Date
22nd June 2026Equal Opportunities Statement
Monument Group are an equal opportunities employerEmail:
careers@monumentregroup.comAbout us
https://www.monumentregroup.com/about-monument-re/Key Skills
Policy AdministrationAnti Money Laundering ChecksCustomer ServiceMicrosoft OfficeLife AssurancePension AdministrationCommunicationTime ManagementOrganizational SkillsStakeholder Engagement
Categories
Customer Service & SupportFinance & AccountingAdministrative
Job Information
📋Core Responsibilities
Responsible for processing policy administration tasks including premium collections, fund switches, and death claims accurately and efficiently. The role involves managing client requests and conducting Anti Money Laundering checks for various pension and life plans.
📋Job Type
fixed term
📊Experience Level
2-5
💼Company Size
438
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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