Manager/Assistant Manager, Infrastructure Governance, Information Technology

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/.

Job Summary

The Infrastructure Governance Manager will be responsible for overseeing the governance of IT infrastructure within the organization. This role involves defining, developing, refining, and managing infrastructure processes, ensuring compliance with security metrics, and coordinating with internal IT teams and service providers on technology compliance, audit, and risk enquiries.

The Job

• Provide quality infrastructure governance services to Hong Kong and Macau business units

• Define, develop, refine, and manage infrastructure processes such as server on-boarding/off-boarding, end-of-life tracking, vulnerability management, inventory management, and audit management

• Coordinate with internal IT teams and service providers on infrastructure technology compliance, audit, and risk enquiries

• Fulfill security metrics to maintain compliance by overseeing regular security patching, baseline, and vulnerability fixes

• Manage and maintain digital asset’s inventories and the renewal process

• Assist business users and application development teams to liaise infrastructure requirements with service providers

• Work with service providers to plan IT infrastructure changes and evaluate technical implementation details

• Participate in incident and problem management processes, providing technical inputs and driving service providers for root cause analysis

The Person

• Bachelor's degree in Computer Science, Information Technology, or a related field

• Proven experience (8+ years) in infrastructure governance and management

• Certified with ITIL v3 or later version

• Strong understanding of IT infrastructure processes and compliance requirements

• Excellent coordination and communication skills

• Ability to work collaboratively with internal teams and external service providers

• Experience with cloud technologies is a plus

• Strong analytical and problem-solving skills

• Ability to manage multiple projects and priorities effectively

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.