Service Advisor

Description

Palo Alto, CA | Audi | Luxury performance brand | Hospitality | Veterans encouraged to apply | $60,000 - $100,000+ annually

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At Audi Palo Alto, we serve one of the most sophisticated and tech-forward markets in the world. Our guests are discerning, time-conscious, and loyal to advisors who deliver on their word. Every service interaction is an opportunity to earn that loyalty -- and our team takes that seriously.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery

• Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations

• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest

• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule

• Identify and present additional service recommendations that protect guest safety and vehicle performance

• Deliver a premium pickup and delivery experience consistent with the Audi brand standard

• Maintain accurate records in the DMS and uphold all documentation and compliance standards

• Represent Audi Palo Alto with the professionalism, expertise, and genuine hospitality the brand and its clientele expect

WHAT WE'RE LOOKING FOR

• Service advisor or guest-facing experience preferred -- we will train the right person who brings the right mindset

• Audi or European brand experience a plus -- curiosity about the brand and willingness to learn goes a long way

• Proven success and experience in a service, hospitality, or guest-facing role

• Clear, composed communicator who builds trust quickly and keeps technicians, managers, and guests aligned

• Highly organized with strong attention to detail -- accuracy matters in every estimate, timeline, and follow-up

• Comfortable with DMS platforms and digital communication tools

• Valid driver's license with a clean driving record

• A hospitality mindset -- you treat every guest interaction like it matters, because it does

Our best advisors have come from hospitality, retail, customer service, and beyond. What they all share is a genuine care for people, a drive to follow through, and the kind of integrity that turns a first visit into a long-term relationship.

WHAT WE OFFER

• Income potential of $60,000 - $100,000+ annually

• Paid Audi manufacturer and product training -- we invest in building your expertise from the ground up if needed

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Clear career path -- strong advisors grow into senior advisor and service management roles

• Employee vehicle purchase and service discounts

• A high-performance team culture built on standards, accountability, and genuine care for the guest

WHY AUDI PALO ALTO

• Audi is one of the most technically sophisticated luxury brands in the world -- the guests here are knowledgeable, engaged, and appreciate an advisor who matches their standard

• Palo Alto sits at the center of Silicon Valley -- a market where professionalism, efficiency, and attention to detail are not just appreciated but expected

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• We run with process, training, and centralized support -- so new team members ramp up fast and perform with confidence from day one

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest

• Leadership that invests in your development and removes roadblocks so you can perform at your best

Audi Palo Alto is a store where a hospitality-first mindset, strong follow-through, and genuine care for the guest translate directly into a long-term career with real earning potential. We develop from within, we invest in training, and we build the kind of team where the right people -- wherever they come from -- find a home and grow.

If you're organized, people-first, and ready to represent one of the world's great automotive brands in one of the most dynamic markets in California -- we'd like to meet you.