JOB DETAILS
Copy of Director of Field Operations
CompanyMetro Plumbing, Heating & Air
LocationChattanooga
Work ModeOn Site
PostedJune 10, 2026
About The Company
Metro Plumbing, Heating & Air is a family-owned business rooted in Chattanooga, TN, proudly serving our community for over 30 years. What sets us apart is our unwavering commitment to creating extraordinary experiences for every homeowner we serve. From precision plumbing repairs to innovative heating and cooling solutions, we focus on delivering dependable service with a personal touch.
Our team thrives on building long-term relationships by ensuring every interaction reflects the care, integrity, and expertise our customers expect and deserve. Whether it’s restoring comfort after an emergency or upgrading your home’s efficiency, we’re here to help you feel confident and cared for, every step of the way.
About the Role
Description
Director of Field Operations
$25–30M Service Business | High-Growth Home Services
About the Role
We are looking for a Director of Field Operations to help bring structure, accountability,
and profitability to a rapidly growing home services business.
This role partners closely with executive leadership to ensure strong revenue growth is
supported by disciplined operations, efficient processes, and high-performing teams.
What You’ll Do:
Lead Operations
- Oversee daily operations for a $25–30M service business
- Partner with Sales leadership to ensure revenue converts to profit
- Improve processes, routing efficiency, and service delivery? . Drive consistency, accountability, and operational excellence
- Develop Teams
- Coach and support frontline leaders and technicians
- Build team engagement and alignment with company goals? . Maintain a strong culture during rapid growth? . Help employees grow and succeed within the organization
- Drive Performance
- Use data to identify opportunities and improve results
- Analyze KPIs, conversion rates, and operational metrics
- Provide clear, actionable insights to leadership
- Prepare the business for multi-location expansion
- What We’re Looking For
- Proven leadership experience in home services, field operations, or similar industries
- Strong operational and financial acumen (P&L experience preferred)
- Data-driven mindset with experience using systems like Service Titan and Excel
- Hands-on leader who is comfortable in both the office and the field. Strong communication skills with the ability to lead with clarity and accountability
- What Sets You Apart
- Ability to balance big-picture strategy with day-to-day execution
- Comfortable working in a fast-paced, high-growth environment
- Strong problem-solving skills and an ownership mindset. Focus on both results and people
- Why Join Us
- Competitive, top-of-market compensation
- Opportunity to make a direct impact on a growing organization
- Clear path to General Management and multi-location leadership roles
- Be part of a high-performance team with a strong, values-driven culture
- Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Key Skills
Field OperationsP&L ManagementTeam LeadershipOperational ExcellenceKPI AnalysisService TitanExcelStrategic PlanningProcess ImprovementFinancial AcumenPerformance ManagementChange Management
Categories
Management & LeadershipTradesLogisticsConstruction
Benefits
401(k) MatchingDental InsuranceHealth InsuranceLife InsurancePaid Time OffVision Insurance
Job Information
📋Core Responsibilities
Oversee daily operations for a $25–30M home services business to ensure revenue converts to profit through disciplined processes. Lead and coach frontline teams while using data-driven insights to prepare the business for multi-location expansion.
📋Job Type
full time
💰Salary Range
$100,000 - $150,000
📊Experience Level
10+
💼Company Size
38
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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