JOB DETAILS

EN - Reservation Agent

CompanyAccorHotel
LocationKuala Lumpur
Work ModeOn Site
PostedJune 10, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

  • Consistently provide exceptional, friendly, and engaging service to all guests and clients who call or email.

  • Handle incoming reservations via phone, email, and online booking platforms accurately.

  • Book individual and group reservations, enter rooming lists, and update information in the system.

  • Recommend property facilities, assist with guest information, and address special requests.

  • Maximize revenue through up-selling and promoting hotel products and services.

  • Maintain accurate records of reservations, updates, and administrative documentation.

  • Communicate with the Sales team regarding group bookings and special requests.

  • Coordinate with Front Office and other departments to ensure seamless guest experiences.

Qualifications

  • Fresh graduates are welcome

  • Strong communication and customer service skills

  • Positive attitude, detail-oriented, and able to multitask

  • Flexible to work shifts, weekends, and public holidays

  • Good command of English; additional languages and reservation system knowledge are a plus

  • Job-Category: Sales & Marketing
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Customer ServiceReservation ManagementUp-sellingCommunication SkillsMultitaskingEnglish ProficiencyAdministrative DocumentationGroup Booking Coordination
    Categories
    HospitalityCustomer Service & SupportSales
    Job Information
    📋Core Responsibilities
    Manage incoming individual and group reservations via phone, email, and online platforms while maximizing revenue through up-selling. Coordinate with the Sales and Front Office teams to ensure a seamless guest experience and maintain accurate records.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    98243
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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