JOB DETAILS

Store Manager - Horsham (40 hours)

CompanyRituals
LocationHorsham
Work ModeOn Site
PostedJune 10, 2026
About The Company
Founded in 2000 in Amsterdam, The Netherlands, Rituals was the first luxury brand to combine home and body products. To date, we've opened 1000 stores in 36 countries and have become a renowned wellbeing destination. Led by our philosophy, The Art of Soulful Living, we're committed to helping consumers on their journey to personal wellbeing, providing tips, inspiration and products to reconnect body, mind and soul. As a certified B Corp™ we believe in sustainable wellbeing, with collections that are good for people and good for the planet. This is supported by our three pillars: Clean, Conscious, and Caring. Clean: 79% of our personal care products contain >90% natural origin ingredients, and by 2023 all formulas will meet this standard. Conscious: we make sustainable choices; every collection has refill options, and we plant, protect, or restore a tree for every refill sold. Caring: we proudly support social initiatives including Tiny Miracles, a pioneering foundation that helps break the poverty cycle by providing life-changing work for underserved communities in Mumbai, India. This philosophy of sustainable wellbeing is embedded into our company culture. Our people are open minded, customer first oriented, and energetic. If you want to hear more, then keep an eye out on our vacancies, and we hope to have you join us in our offices or stores.
About the Role

Job Description

This position is for our brand new store opening in Horsham! Address: Swan Walk Shopping Centre

As Store Manager, your focus is on creating an unforgettable customer experience and helping your team to reach their full potential!

You’ll work closely with your Area Manager to put our local business strategy into place as well as continuously reach performance targets and take charge with effective leadership. You’ll lead by example and coach your team to deliver an excellent customer experience!

You’ll also define daily objectives and actions to drive KPIs, develop monthly plans based on productivity targets, ensure excellent store administration, manage inventory and day-to-day operations and drive employee wellbeing and engagement with regular 1-to-1’s and making a genuine connection with your team by celebrating success!

Qualifications

High on energy, low on ego and with a little bit of humour!

You are ‘one of a kind’ because your ability to motivate your team and reach your goals in terms of customer satisfaction and sales. In addition, as Store Manager you are inspiring, and performance orientated.

On top of that, you have:

  • Prior relevant Store Manager experience or equivalent within retail or hospitality.
  • People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
  • Experience in sharing knowledge to drive behavioural change and develop others.
  • Decision making and problem-solving skills.
  • Rituals Job Grade Shops: 12
  • Hours per week: 40
  • Type of Shop: Regular Shop
  • Rituals Job Profile: (Sr.) Shop Manager A
  • Rituals Job Family: Retail Sales
  • Department: Stores
  • Shop Job Title: Shop Manager
    • Key Skills
    People ManagementCoachingKPI ManagementInventory ManagementRetail OperationsProblem SolvingDecision MakingCommunicationTeam MotivationCustomer Experience Management
    Categories
    RetailManagement & LeadershipSalesCustomer Service & SupportHospitality
    Job Information
    📋Core Responsibilities
    Lead the store team to deliver an exceptional customer experience while implementing local business strategies to reach performance targets. Manage daily operations, including inventory, administration, and employee engagement through regular coaching and 1-to-1s.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    8841
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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