Front of House General Assistant

Company Description

Title: Front of House General Assistant, BaxterStorey

Location: Linlithgow

Salary: £12.71PH

32.5 Hours P/W Mon - Fri

Benefits:

• 20 Days holiday plus bank holidays PRO RATA
• Plus a paid day off on your birthday
• 3 paid volunteering days
• 3 days grandparent leave
• 26 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Front of house general Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Front of house general Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

We are seeking an enthusiastic and customer-oriented Front of house general Assistant to join our team in Linlithgow, United Kingdom. As a General Assistant, you will play a crucial role in ensuring our guests have an exceptional dining experience by providing efficient and friendly service.

• Serve food and beverages to guests in a professional and courteous manner
• Respond promptly to guest inquiries, requests, and concerns
• Maintain cleanliness and hygiene standards in dining and kitchen areas
• Collaborate with kitchen staff to ensure smooth service operations
• Adhere to food safety regulations and company guidelines
• Assist in setting up and breaking down dining areas
• Process guest payments accurately and efficiently
• Participate in team meetings and training sessions to enhance service quality
• Support special events and catering services as needed
• Genuine passion for food service and customer satisfaction
• Strong interpersonal and communication skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Flexibility to adapt to changing priorities and guest needs
• Physical stamina to stand, walk, and carry items for extended periods
• Attention to detail in food presentation and guest service
• Knowledge of food safety and sanitation practices
• Previous experience in food service or hospitality industry preferred
• Mon - Fri work week

Qualifications

• Previous experience in catering, food service, or hospitality is desirable.
• Basic food hygiene knowledge or certification is a plus (training available).
• Strong communication skills and a friendly, professional approach.
• Attention to detail with a focus on high standards of presentation and service.
• Flexibility, reliability, and the ability to work effectively as part of a team.
• Knowledge of COSHH regulations and food safety legislation desirible but not essential as training will be given.