JOB DETAILS

Helpdesk Support Technician

CompanySoutheastern Computer Associates, LLC
LocationKennesaw
Work ModeOn Site
PostedJune 12, 2026
About The Company
Metro-Atlanta's Most Reliable and Responsive IT Support Businesses and Schools. Industries Served: Construction & Development Companies Investment Firms Manufacturing Companies Academics/Education Medical General Business SCA has served metro Atlanta’s business and charter/private school community since 1995. We specialize in providing managed IT services to security conscious businesses located in metro-Atlanta and throughout the state of Georgia. Our help-desk staff and engineers are the best in the business and sincerely desire to resolve your issue quickly and/or provide you with the most effective technology solution to help achieve your strategic and tactical goals. SCA's highly experienced staff of 16 IT professionals, with a combined 100+ years of IT experience, are continually training to stay up to date and ahead of the curve of the most modern approaches and technological tools that can give your business the edge over the competition. SCA is security focused, particularly in the areas of network security and compliancy. We offer our clients a suite of industry-leading security tools. Our account managers and engineers take a proactive approach, guiding each client with a customized technology plan that meets the client's individual needs and industry requirements. SCA can become your IT department or assist your existing IT professional(s) with our goal focused team that is never more than a call or click away. Contact SCA today to discuss your situation and how we can assist you with your IT support, network security and management needs. Call us today at 678-401-2465
About the Role
 


Position is located in Kennesaw, Georgia. No remote work opportunities.

Helpdesk Support, Desktop Support, IT Support Technician, MSP, IT Company, Help Desk, Server Support

Job description
  • Design, implementation, and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Design, implementation, and support of hosted and cloud solutions for clients using technologies that meet their requirements.
  • Design, implementation, and support of data backup solutions and of disaster recovery solutions.
  • IT support relating to technical issues involving Microsoft's and Google’s core business applications, as well as virtual environments built on Microsoft Azure, MS 365, and Google Chrome
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Support services for virtualization technologies: VMware, Microsoft.
  • Remote access solution design, implementation, and support: VPN, Terminal Services
  • Use of the remote monitoring and management (RMM) and professional services automation (PSA) systems: track tasks assigned, enter time, communicate w clients, update agent scripts, document client systems, and respond to support requests
  • Documentation of devices, systems, processes, procedures, and maintenance for client computer systems and network infrastructure
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
  • Ability to work independently as well as in a team environment.
  • Ability to communicate effectively.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Communicate to clients: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
  • Maintain specific knowledge of the client and how IT relates to their business strategy and goals.
  • Document and maintain internal processes and procedures related to duties and responsibilities.
  • Responsible for entering time and expenses in PSA as they occur.
  • Understand processes in PSA, RMM, and other internal systems
  • Work through assigned tickets in PSA
  • Work through a daily schedule in PSA that has been established through the dispatch process.
  • Account for all time, billable and non-billable time thru ticketing system.
  • Develop in-depth knowledge of the SCA's service catalog and how it relates to client’s needs.
  • Remain up-to-date with current and future technologies emerging in the industry.
  • Improve client service, perception, and satisfaction.
  • Perform all work and make all decision based on SCA's core values and Count on Us philosophy








Monday through Friday, 8:00AM to 5:00PM
Key Skills
Network DesignCloud SolutionsData BackupDisaster RecoveryMicrosoft AzureMS 365Windows ServerVMwareVPNRMMPSATechnical DocumentationClient CommunicationNetwork SecurityVirtualizationGoogle Chrome Business
Categories
TechnologyCustomer Service & SupportConsulting
Job Information
📋Core Responsibilities
The role involves designing, implementing, and supporting network infrastructure, cloud solutions, and data backup systems for clients. Additionally, the technician manages technical issues via PSA/RMM tools and maintains detailed system documentation.
📋Job Type
full time
💰Salary Range
$45,000 - $65,000
📊Experience Level
2-5
💼Company Size
30
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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