JOB DETAILS

Service Desk Support Analyst

CompanyINFO ORIGIN INC
LocationColumbus
Work ModeOn Site
PostedJune 12, 2026
About The Company
Info Origin is an AI-first technology company. We design and deploy intelligent systems that help enterprises operate with clarity, speed, and scale. From advanced analytics to autonomous workflows, our work is grounded in real-world impact. Our approach brings together data, engineering, and AI to modernize applications, unlock insight, and orchestrate complex operations with precision. Our products and platforms extend this capability: AgentFarm — multi-agent, enterprise-grade, policy-governed AI workforce that enables structured execution, resilient workflows, and full auditability, with parallel reasoning, tool orchestration, and real-time observability. Contract Insights — AI-driven clause extraction, NL search multi-document comparison engine for legal and commercial workflows. CDMS — intelligent document creation, collaboration, and compliance, powered by AI-based automation. Info QA — codeless test automation with end-to-end traceability. We partner with organizations to translate AI ambition into measurable outcomes - securely, responsibly, and at scale.
About the Role

Role: Service Desk 1

Location:  Columbus, OH

Work Mode: Onsite (second shift position, 3:00 PM to 11:00 PM,Tuesday night through Saturday night)

Employment Type: Contract

Interview Mode: Only Video

May be asked to work overtime to cover other Staff at times however probably very seldom will happen.

Provides call center, maintenance, and documentation support to information system users and/or IT specialists (e.g., enters meta-data into repositories, performs loading validation, executes unit or system test scripts, provides maintenance support for application software, develops, organizes, files, and maintains platform specific documentation).

Knowledge of: 

(1) Computers & electronics

(2) Oral & written communication tools & techniques

(3) Customer support & personal service

(4) Telecommunications (e.g., Microwave, wireless, fiberoptic)

(5) IT security principles & methods

(6) Motorola MCC 7500 Radio Console

(7) MARCS tower sites safety practices (e.g., HVAC, door alarms, etc)

(8) Operating systems installation & configuration procedures

(9) Network standards, protocols & procedures

(10) Platform usage

(11) Capabilities of network equipment including, routers, switches, bridges, & related hardware

(12) Back-up & recovery techniques

(13) Technical writing & documentation practices.

Skill for

(14) Reading comprehension

(15) Speaking

(16) Service orientation

(17) Installation

(18) Troubleshooting

(19) Critical thinking

(20) Systems evaluation & operational / systems monitoring.

Ability to: 

(21) transport items up to 50 lbs

(22) operate help desk software (e.g., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM, Grafana, MS Office 365 apps

(23) carry out instructions in written, oral or picture form

(24) understand manuals & verbal instructions technical in nature

(25) stay abreast of current technologies in area of IT assigned

(26) deal with problems involving several variables in familiar context

Key Skills
Customer SupportTroubleshootingTechnical WritingNetwork ProtocolsOperating Systems InstallationIT SecuritySystems MonitoringCritical ThinkingService OrientationReading ComprehensionSpeakingInstallation
Categories
Customer Service & SupportTechnologySecurity & Safety
Job Information
📋Core Responsibilities
Provide call center, maintenance, and documentation support to information system users and IT specialists. Responsibilities include executing test scripts, maintaining platform documentation, and performing loading validation.
📋Job Type
contract
💰Salary Range
$20 - $24
📊Experience Level
0-2
💼Company Size
331
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →

You'll be redirected to
the company's application page