JOB DETAILS
IT Support & Solutions Engineer
CompanyJobs for Humanity
LocationLondon
Work ModeOn Site
PostedJune 12, 2026
About The Company
Sucafina is the leading sustainable Farm to Roaster coffee company, with a family tradition in commodities that stretches back to 1905. Today, with more than 1,500 employees in 42 countries, we help stakeholders worldwide to find the perfect coffee solutions. We embed technology, innovation, and sustainability throughout the supply chain, creating shared value for all by Investing in Farmers, Caring for People, and Protecting Our Planet. For more information, visit www.sucafina.com.
About the Role
Company Description
Jobs for Humanity is partnering with Fake c to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.
Company Name: Fake c
Company Name: Fake c
Job Description
To deliver technology solutions and support in Essex, ensuring reliable systems and driving digital efficiency within a monthly salary framework of £2000.
Job Duties and Responsibilities- Maintain 99.9% system uptime
- Resolve 95% of tickets within SLA
- Deliver 2 technology improvement projects quarterly
- Reduce operational costs through automation
- Achieve 90% user satisfaction score
Qualifications
Required Qualifications
- Bachelor's degree in Computer Science or related field or equivalent experience
- Relevant industry certifications (e.g., CompTIA, Microsoft, AWS)
- IT support & troubleshooting
- Database management
- Cybersecurity fundamentals
- Problem-solving
- Communication
- Time management
- Customer service orientation
- Team collaboration
- ITIL
Key Skills
IT SupportTroubleshootingDatabase ManagementCybersecurity FundamentalsProblem-solvingCommunicationTime ManagementCustomer Service OrientationTeam CollaborationITIL
Categories
TechnologyCustomer Service & SupportEngineering
Job Information
📋Core Responsibilities
The role focuses on maintaining high system uptime and resolving technical tickets within SLA. It also involves delivering quarterly technology improvement projects and reducing costs through automation.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
779
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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