JOB DETAILS

Support Services/Medical Records

CompanyTherapeutic Health Services
LocationEverett
Work ModeOn Site
PostedJune 13, 2026
About The Company
At Therapeutic Health Services, our vision is to improve quality of life for all, our mission is to foster healing and recovery. We do this by helping to rehabilitate individuals and heal families affected by alcohol dependence, drug dependence, and/or mental illness. For over 50 years we have helped individuals and families lead healthy and productive lives. We offer the most effective evidence-based, culturally appropriate behavioral health treatment in an outpatient setting. Our strengths-based, trauma-informed treatment includes one-on-one and group counseling sessions, life skills groups, vocational groups, case management and relapse prevention groups. Our experienced, compassionate and professional staff includes licensed chemical dependency and mental health professionals, case managers, nurses, ARNPs, physicians and psychiatrists. Providing programs and services individualized to the unique goals and capabilities of the individual, allows us to help our patients achieve positive outcomes. Our primary care team helps our substance use and mental health patients to manage their overall physical health as well as commonly occurring chronic conditions. In an average year, our 9 service locations in King and Snohomish counties serve approximately 4,500 adults and nearly 750 youth and young adults in our community. Therapeutic Health Services is the largest non-profit provider of medication-assisted treatment for opioid addiction in Washington State. We specialize in treating high-risk, low-income, ethnic minority, multi-system involved, and “harder to serve” adults and youth.
About the Role

Description

 Responsible for maintaining medical records in compliance with federal, state, local and contracting entities, providing quality assurance, ensuring that utilization review standards and confidentiality of records are maintained. Responsible for Support Services duties ranging from opening or closing the branch, staffing the front desk, answering phones and directing calls, managing and receiving mail, and taking meeting minutes and supporting the Support Services Supervisor as needed. 


Schedule: Monday through Friday 6:00AM to 2:30PM



Examples of Work:

  1. Support clients who arrive for appointments and managing phone calls to the branch. 
  2. Review and responding to external requests for medical records information.
  3. Scan all medical, release of information, and mental health documents into the client’s electronic charts.
  4. Maintain confidentiality of client records.
  5. Prepares and mails outgoing mail. Opens, records, and distributes incoming mail as needed.
  6. Supporting with external inquiries for treatment by completing pre-screen process.
  7. Assisting with authorization process for mental health treatment.
  8. Taking minutes during branch meetings.
  9. Coordinate with vendors and other branch visitors.
  10. Serves as back-up to the Support Services Supervisor.
  11. Other duties as assigned by Support Services Supervisor and Branch Manager. 

Requirements

  1. High school diploma or GED
  2. Previous customer services related experience
  3. Previous experience in medical health chart preparation
  4. Accredited Records Technician (preferred)
  5. Experience working with ethnic/cultural minority populations
  6. Strong written and oral communication skills.
  7. Computer proficiency. 
Key Skills
Medical Records ManagementCustomer ServiceQuality AssuranceConfidentialityElectronic Health RecordsAdministrative SupportCommunication SkillsComputer ProficiencyMeeting MinutesUtilization Review
Categories
HealthcareAdministrativeCustomer Service & SupportSocial Services
Job Information
📋Core Responsibilities
Maintain medical records in compliance with legal standards and ensure the confidentiality of client charts. Provide general administrative support including front desk staffing, phone management, and branch operations.
📋Job Type
full time
💰Salary Range
$22 - $25
📊Experience Level
2-5
💼Company Size
205
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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