Assistant Front Office Manager

Description

ABOUT US:

From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.

THE JOB:

The Assistant Front Office Manager is responsible for assisting the Front Office Manager with all aspects of the Front Office Operation, which include planning, organization, development and direction of the Front Office Team. Pro-Actively partners with the Front Office leadership team to ensure that the Front Office staff operate and deliver the highest service standards as they relate to efficiency, professionalism, accuracy, and customer service.

YOU:

To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as the Assistant Front Office Manager requires skills such as patience, empathy, and a desire to provide excellent service for our guests.

Our CULTURE:

 Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2026 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. The people who best fit Estancia La Jolla are sharp, hardworking team players. We are looking for candidates with experience in having fun! 

The OFFER:

 In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Noble House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complementary Parking, and Meals. 

Requirements

Three or more years related experience required. 

Prior lead or supervisory experience in a similar role desired.

Requires the ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of service.

Must have excellent customer service/communication skills to work with guests and providing a high level of guest satisfaction.

Ability to stand/walk for long periods of time. 

Ability to work on AM, PM, weekend and holiday shifts as required by operational needs.

THE IDEAL CANDIATE WILL HAVE:

Experience within a hotel/resort environment

At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply!

EEO Statement

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.