Service Assistant (BDC Agent) |Valley Chrysler Dodge Jeep & Ram

Description

Service Assistant

Join our service team as a Service Assistant (BDC Agent), serving as the primary point of contact for customers scheduling vehicle service. This role plays a key part in delivering a smooth and professional service experience while supporting customer retention and dealership performance.

Schedule

• Full-time
• Weekends required

Why Join Our Team

This role offers an opportunity to build customer service and communication skills while supporting a high-performing service department. You will play a direct role in creating a positive ownership experience for every customer.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Do

• Answer inbound service calls and make outbound follow-up calls
• Schedule and confirm service appointments
• Maintain communication with customers throughout the service process
• Follow up on declined services and promote maintenance opportunities
• Support service team goals and customer retention efforts
• Deliver a professional and customer-focused experience

What We're Looking For 

Required:

• High school diploma or equivalent
• Valid driver’s license
• Strong communication and phone skills
• Ability to manage multiple tasks in a fast-paced environment

Preferred:

• Experience in customer service, call center, or dealership environment
• Microsoft Office knowledge

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Employee Stock Ownership Plan (ESOP)
• Employee Discounts
• Closed Sundays 

Apply Today

If you are organized, customer-focused, and enjoy working on the phone and with people, apply now to join our service team!