JOB DETAILS

GSA - Front Office

CompanyAccorHotel
LocationChennai
Work ModeOn Site
PostedJune 13, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

GSA-Front Office
First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

    What you will be doing:

    • Greet, check-in, respond to requests and settle accounts while providing exceptional service
    • Take initiative to add a personalized experience
    • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
    • Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
    • Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

    Qualifications

    Your experience and skills include:

    • Relevant diploma / degree in Hotel Management.
    • Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
    • Displays high level of flexibility, initiative, sincerity and team work.
    • Knowledge about Opera would be an advantage.
  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Guest RelationsCheck-in/Check-outUp-sellingProblem SolvingInterpersonal SkillsMulti-taskingCustomer ServiceOpera PMS
    Categories
    HospitalityCustomer Service & Support
    Job Information
    📋Core Responsibilities
    Manage guest arrivals and departures by handling check-ins, settling accounts, and providing exceptional service. Promote hotel facilities through up-selling and ensure day-to-day front office operations meet high customer service standards.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    98264
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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