JOB DETAILS

Customer Care Associate

CompanyYEB PAYROLL LLC
LocationBellmore
Work ModeOn Site
PostedJune 13, 2026
About The Company
At SafeSplash, our purpose is clear: to enable a lifetime of water safety and opportunity by teaching the joy and skill of swimming. With more than 200 locations nationwide, we’re the largest network of swim schools in the U.S., connected by a shared curriculum, certified instructors, and a commitment to building safer, more confident swimmers at every level. Our network also includes SwimLabs, Swimtastic, Saf-T-Swim, Miller, and Sharkies—each aligned under the SafeSplash mission. Together, we serve swimmers of all ages and abilities, from baby’s first splash to competitive athletes refining their technique. We’re proud to offer franchise opportunities through our flagship brand, SafeSplash Swim Schools, the largest and most widely recognized name in our network. Families nationwide trust SafeSplash to deliver life-saving swim instruction rooted in safety, progress, and personalized learning. SafeSplash is part of Youth Enrichment Brands (YEB), alongside other purpose-driven organizations such as School of Rock, i9 Sports, and Nike US Sports Camps—expanding our reach and reinforcing our shared mission to enrich lives through learning and confidence. Whether you’re looking to make an impact in your community or invest in a business with purpose, SafeSplash offers a proven path forward—supported by the scale, systems, and mission of the nation’s leading swim school network.
About the Role


Are you passionate about creating memorable experiences for families while supporting life-saving swimming education? The Customer Care Associate is the welcoming face of our swim school, providing exceptional service, supporting lead conversion and retention, and ensuring smooth front desk operations. This role is ideal for someone who thrives in a high-energy, child-focused environment, values teamwork, and enjoys building positive relationships with customers. If you are excited about giving back to the community and making a lasting impact on children's lives, then SafeSplash is the place for you!

Benefits

  • Paid Training

  • Daily Pay available

  • SafeSplash® Brands Curriculum Certification

  • Flexible Hours 

  • Free Swim Lessons for immediate family of employees 

  • Career Growth

  • Health Benefits (30+ hours per week)

  • Paid time off (30+ hours per week) 

  • Wealth Benefits (30+ hours per week)


Responsibilities:

Operations

  • Perform administrative duties including Terms & Conditions processing, aged accounts follow-up, and attendance tracking (via iClassPro or equivalent system).

  • Answer all incoming phone calls within three rings and return messages in a timely manner.

  • Maintain accurate and timely student attendance records, ensuring smooth class operations.

  • Assist with facility cleanliness: lobby, observation area, restrooms, and front desk.

  • Support daily opening and closing procedures to ensure readiness for customers.

Sales

  • Support lead conversion efforts through tours, trial lessons, and enrollment follow-ups.

  • Execute retention activities including re-enrollment calls, check-ins with dropped students, and parent outreach.

  • Manage in-school customer requests, including schedule changes, account updates, and billing questions.

Customer

  • Provide a warm and professional welcome to all customers, greeting them by name with high energy.

  • Handle greetings and goodbyes to ensure every family feels appreciated.

  • Conduct school tours, explaining programs and emphasizing the value of lessons.

  • Respond to customer inquiries (in person, by phone, and email) with accuracy, enthusiasm, and empathy.

  • Address and de-escalate customer issues promptly, finding solutions that strengthen relationships.

  • Proactively engage with parents about their child’s progress and upcoming opportunities.

Employee

  • Collaborate with instructors and managers to ensure smooth operations.

  • Support a safety-focused culture by adhering to all brand and facility standards.

  • Participate in staff meetings and training sessions to continually improve service.

Job Type 

  • Weekdays, Weeknights and Weekends required

  • 10+ hours a week (seasonality can impact this)

  • Work Location: On-site

  • Reports to School Leadership

Requirements

  • High school diploma or equivalent preferred

  • Strong written and verbal communication skills

  • Ability to multi-task in a fast-paced environment while being agile and taking initiative

  • Comfortable working in and around water, with children and parents. 

  • Must be able to lift 30 lbs. and be on your feet for long periods

  • CPR, First Aid, and AED certifications are required within 30 days of hire (training available)

  • Lifeguard certification is preferred

  • Prior swim experience is preferred


Key Skills
Customer ServiceLead ConversionAdministrative SupportConflict ResolutionCommunication SkillsMulti-taskingSalesCustomer RetentionSchedulingBilling ManagementFacility MaintenanceTeamwork
Categories
Customer Service & SupportSports & RecreationEducationAdministrativeSales
Benefits
Paid TrainingDaily PaySafeSplash Brands Curriculum CertificationFlexible HoursFree Swim Lessons For Immediate FamilyCareer GrowthHealth BenefitsPaid Time OffWealth Benefits
Job Information
📋Core Responsibilities
The Customer Care Associate manages front desk operations, including administrative duties, student attendance, and facility cleanliness. They are also responsible for driving lead conversion, managing customer accounts, and providing a welcoming experience for families.
📋Job Type
part time
💰Salary Range
$17 - $19
📊Experience Level
0-2
💼Company Size
480
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
10 hours
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