Exam Team Specialist

Description

Reports to: Utilization Review Director

Direct Reports: None

FLSA: Hourly, Non-Exempt

General Summary: The Exam Team Specialist is a customer service position to help schedule examinations, coordinate clinics and get the cases prepared for review.  

Essential Functions

• Learn and follow all processes, procedures, and guidelines from Texas Department of Insurance and Medical Equation, pertaining to Exams
• Schedule, track and confirm examination appointments for clients, claimants, physicians, office locations, and the Texas Department of Insurance, in a timely manner
• Providing and requesting information as needed to support the scheduling processes
• Successfully communicate with all parties involved in the scheduling process by various means including but not limited to: phone, e-mail, and fax.
• Maintain in-office presence during Austin clinics to support coordination and troubleshooting as needed.
• Coordinate clinic logistics and materials preparation, ensuring all required documentation and supplies are complete, accurate, and delivered on time for both local and out-of-town clinics.
• Assist in finding solutions to problems and ensure information flows between teams, raising concerns to the Director as needed.
• Additional duties, responsibilities and projects as assigned.

Requirements

Required Experience

• Familiarity with worker’s compensation as implemented in the State of Texas preferred
• Proficiency in Microsoft suite

Education

• A high school diploma or equivalent.

Competencies

• Customer Service - Commitment to delivering high quality service by adjusting priorities, anticipating next steps, meeting client needs, and continuously striving to ensure their satisfaction. 
• Communication - Actively listens and provides regular, consistent, and meaningful information and expresses the message effectively by organizing and delivering information appropriately. 
• Detail-Oriented - Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved with the ability to verify the correctness or error in each individual part of procedure.
• Time Management - Manages time by prioritizing and organizing workload to achieve maximum productivity and adjusting as situations change.
• Problem-Solving - Resolves problems by identifying the information needed, considering multiple sides of the issue, and creating a logical approach for an appropriate solution.
• Critical Thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Organization - Determines priorities, schedules activities allocating and using resources effectively and efficiently.
• Teamwork - Promotes and facilitates cooperation and commitment within a team and across teams to achieve goals and deliverables.
• Positive Attitude - Has a willingness to learn with a "can-do" mindset.
• Discretion - Is able to be discreet and maintain the security of customer and company information.

Work Environment

This job operates in a professional office environment. This is largely a sedentary role. The role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The position requires the ability to occasionally lift office products and supplies, up to ten (10) pounds.

Travel

This position does not require travel. 

Equal opportunity

Medical Equation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. 

Disclaimer:

This job description does not necessarily include every responsibility, requirement, skill, or working condition associated with this role. This description is intended to reflect the role currently and management will revise the role, as needed, and may require that different tasks be performed, in order to meet the needs of the business.