JOB DETAILS

Reservations Agent

CompanyAccorHotel
LocationNairobi
Work ModeOn Site
PostedJune 14, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

  • Use of the hotel PMS to process and input all reservations types within the same working day
  • Responding to guest calls according to hotel policy and ensuring an outstanding guest experience
  • Ensuring accurate data is recorded for all reservations
  • Upkeep of all reservation records
  • Ensuring timely communication with guests in line with company policy and procedure
  • Maintain a positive selling approach to maximise yield in both occupancy and rates.
  • Assisting in keeping all information accurate and up to date to ensure correct information being provided to guests
  • Handle Group and Individual Reservations inquiries according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue
  • Aims to upsell rooms and other services to maximize the profitability of the company
  • Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
  • Liases and cooperates with other departments as needed
  • Creates reports or partake in projects as directed by management
  • Assists other sections as and when needed

Qualifications

 

  • Diploma in Hotel Management or related field
  • Minimum of 1 year experience in a similar role in a 4/5 star Hotel
  • Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
  • Have a strong sales focus and the ability to upsell the hotel features
  • Sound Knowledge & application of OPERA 
  • High level of attention to detail
  • Team player with high level of initiative & the ability to work autonomously
  • Excellent written and verbal communication skills
  • Intermediate knowledge & application of Microsoft packages & PC usage
  • Exceptional organisational & time management skills
  • Job-Category: Revenue Management & Pricing
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    Hotel PMSGuest ExperienceUpsellingOPERARevenue ManagementCommunication SkillsTime ManagementMicrosoft OfficeData EntryCustomer Service
    Categories
    HospitalityCustomer Service & SupportSales
    Job Information
    📋Core Responsibilities
    The agent is responsible for processing all reservation types using the hotel PMS and managing guest inquiries to maximize occupancy and revenue. They must maintain accurate records and collaborate with other departments to ensure a high-quality guest experience.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    98264
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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