JOB DETAILS

Duty Manager

CompanyAccorHotel
LocationPanaji
Work ModeOn Site
PostedJune 16, 2026
About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Duty Manager
Reliable and engaging. As a Duty Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Covered Under Group and Personal Insurance
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    What you will be doing:
  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Responsible for heading and Managing operations  in the absence of Manager/ Head of Department
  • Manage training and responsibilities of day to day tasks for all subordinates.
  • Ensure employees are informed daily about priorities to personalize service

    Your experience and skills include:
  • Service focused personality is essential
  • Previous experience in a similar leadership role is an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities and the ability to lead by example
  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    LeadershipGuest RelationsProblem SolvingInterpersonal SkillsOpera PMSDepartmental SupervisionStaff TrainingOperational Management
    Categories
    HospitalityManagement & LeadershipCustomer Service & Support
    Benefits
    Employee Benefit CardDiscounted Rates In Accor WorldwideLearning ProgramsGroup And Personal InsuranceCareer Development OpportunitiesCorporate Social Responsibility Activities
    Job Information
    📋Core Responsibilities
    Lead and supervise daily departmental operations to ensure high service standards and guest satisfaction. Manage operations in the absence of the Head of Department and oversee the training and priorities of subordinates.
    📋Job Type
    full time
    📊Experience Level
    2-5
    💼Company Size
    98264
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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