Quality Manager

Come and make a difference with us

At Western Bay of Plenty District Council, everything we do is about making the everyday better — and helping our communities thrive, now and into the future.

Western Bay is a District undergoing significant growth and transformation. From planning for future communities to delivering the infrastructure that supports them, we’re focused on getting the fundamentals right — and preparing for what comes next.

We’re also focused on our people. At Western Bay, we believe in investing in and empowering our teams to grow, lead, and achieve their goals. Because when our people thrive, our communities do too.

If you're motivated by making the everyday better, helping people thrive, and leaving things better than you found them — we’d love to hear from you.

The opportunity

This is a 2-year fixed term opportunity to support major transformation programmes and quality system development. The role is responsible for ensuring the integrity, accreditation, and continuous improvement of quality systems across the building team and wider Regulatory Services. The Quality Manager ensures the development, maintenance, and evolution of fit-for-purpose Quality Management Systems (QMS) that align practice, policy, and systems - ensuring regulatory decisions are safe, consistent, and defensible. This role safeguards accreditation (including BCA and Food Safety), drives internal audit programmes and embeds a culture of continuous improvement.

You’ll contribute to the team’s success through the following responsibilities:

• Lead the quality and assurance systems that help keep Council’s regulatory services safe, consistent, compliant, and trusted.

• You will shape and strengthen accredited Quality Management Systems (QMS) across Building and Regulatory Services, ensuring systems, processes, coordinating BCA competency, training & assurance, and documentation are practical, fit for purpose, and aligned with operational delivery.

• You will provide advice to leaders through change, including system implementation, legislative reform, and service redesign, while maintaining accreditation confidence and regulatory compliance.

• This role is accountable for quality and accreditation outcomes across Building Consent Authority (BCA), Food Verification, and Territorial Authority regulatory functions, while supporting the wider maturity of quality practice across the Regulatory Services portfolio.

• Drive continuous business improvement across Regulatory Services QMS, ensuring alignment between policy, systems, and operational delivery.

• Lead audit readiness, accreditation engagement, and the management of corrective and preventive actions.

To set you up for success, you’ll have

• Strong experience in quality management, accreditation, and regulatory assurance within regulated environments (e.g. BCA, Food Safety, ISO).

• Proven ability to develop, implement, and maintain fit-for-purpose quality management systems (QMS) that align with operational practice.

• Lead accreditation readiness, including audit coordination, corrective actions, and ongoing compliance assurance.

• Sound understanding of audit, risk, and compliance principles, with the ability to analyse performance and non-conformance trends and drive continuous improvement.

• Experience leading or supporting change initiatives, ensuring quality, risk and compliance requirements are embedded early and maintained throughout delivery.

• Ability to provide quality assurance across regulatory functions and foster a pragmatic, risk-aware, quality-led culture.

• Strong stakeholder and advisory skills, with the ability to work collaboratively across teams and with external regulators, and provide clear, practical advice to senior leaders.

• Experience managing governance and assurance activities, including risk registers, accreditation records, and delivering clear reporting.

• Experience (approx. 5 years) in quality, accreditation, or regulatory assurance roles.

• Strong analytical, audit, documentation, communication, and project management skills, with the ability to plan, prioritise, and deliver work effectively.

• Relevant tertiary qualification (quality, business, public administration) or equivalent is preferable.

What we offer

• Five weeks annual leave

• Flexible work arrangements and a pet friendly work environment

• Sick leave on commencement of employment

• Learning and development opportunities

• Access to wellbeing resources and workplace support

• Free onsite parking

Applicants for this position should have NZ residency or a valid NZ work permit.

For further information please call Alison Curtis on 0800 926 732.