Loan Support Specialist

JOB TITLE:  Loan Support Specialist

DEPARTMENT:  Loans

REPORTS TO:  Loan Support Manager, Collections Manager, VP Loans

STATUS:  Non-Exempt

SUPERVISES:  None

PRIMARY PURPOSE

This position provides comprehensive operational support to the Loan Servicing, Loan Underwriting, and Collections departments. The role ensures the integrity of loan documentation, compliance with regulatory requirements, and the ongoing effectiveness of lending operations across the credit union’s loan portfolio.

ESSENTIAL DUTIES AND FUNCTIONS

1.    Perform and supports core operational functions within the Loan Underwriting, Loan Servicing, and Collections’ departments.

2.    Ensure accurate and complete loan records, including system data, documentation, files, and servicing activities, in accordance with federal and state regulations, investor/insurer guidelines, and Credit Union policies and procedures.

3.    Perform quality control reviews of loan files and servicing activities to ensure compliance, accuracy, and consistency.

4.    Supports the Collection department with all required functions including making outbound collections calls.

5.    Performs and ensure core consumer and real estate loan underwritten according to the credit union’s guidelines.

6.    Participate in and support credit union projects related to loan operations, system enhancements, regulatory changes, and process improvements.

7.    Assist with implementation of new workflows, system updates, and procedural changes.

OTHER DUTIES AND FUNCTIONS

1.      Conducts every aspect of this position, involving interpersonal relations, in line with the concept that all personnel, staff, shareholders and visitors are afforded full and equal treatment in all matters without regard to race, creed, color, sex, sexual orientation, age, national origin, lawful political affiliation, physical handicap or marital status.

2.      Periodically serves on various credit union committees (i.e. Safety, Social Events, etc.)

3.      Performs such other duties and responsibilities as may be prescribed by the VP Loans and President/CEO.

4.      Pursues a program of:

• Self-development
• Utilizing such training and education as may be required by the credit union:
  • in connection with this position;
  • for career development.

5.     Ensures a secure, neat, clean and safe work area.

WORKING CONDITIONS

1.    Equipment Used:

• Personal computer
• Telephone
• Copy Machine
• Document Scanner
• Printer

2.    Work Hours:

• Hours are to be determined depending on numerous factors, including but not limited to:   * Volume of Work 
• Monday - Friday, 7:45 AM to 5:30 PM
• Saturday, 8:45 AM – 2:30 PM
• Over time may be required.
• Work days or hours may vary according to the operational needs of the credit union  

MENTAL DEMANDS

1.     Requires the application of sound decision-making principles, logical thinking and good judgment.

2.     Requires alertness, concentration and attention to detail.

3.     Requires the use of good judgment when dealing with difficult or uncomfortable situations.

4.     Ability to define problems, collect data, establish facts, and draw valid conclusions.

5.     Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.   

6.     Needs to be motivated.

7.     Must be able to work in a fast paced environment.

COMMUNICATION DEMANDS

1.    Ability to communicate clearly both orally and in writing with members, peers, and managers.

2.    Ability to effectively present information orally and in writing to top management, public groups, and employees.

PHYSICAL DEMANDS

1.    Requires sitting at a work station for periods of up to 4 hours (without a break).

2.    Requires the ability to understand and complete instructions.

3.    Requires data entry/key punching and mouse skills to complete daily work.

4.    Ability to view and correctly interpret numbers, text and images on a computer screen.

5.    Requires the use of various office equipment to perform duties.

6.    Requires verifying documents for accuracy.

7.    Requires working beyond the 8-hour day periodically.

8.    Requires lifting and carrying up to 40 pounds.

QUALIFICATION REQUIREMENTS

1.    Skills/Knowledge:

• Ability to learn and apply learned skills.
• Ability to work with all types of people.
• Ability to use a computer key board.
• Knowledge of basic math skills.
• Ability to work cooperatively with members, co-workers and management.
• Must be bondable.
• Ability to perform administrative duties required by Supervisory Personnel.

2.    Education/Training:

• GED/High school diploma required.

3.    Experience:

• Two years of experience in the field of consumer credit preferred.

4.    Training:

• Must be willing to attend/participate in any training necessary to learn/update skills or knowledge required for the position.