Junior Customer Support Specialist - all genders welcome

Your Mission

We are looking for a proactive, resilient, and growth-minded Junior Customer Support Specialist who wants to do more than just close tickets. Located directly at our fast-paced warehouse in Berlin, you will be the vital link between our customers, logistics, and internal teams.

In this role, you will ensure our B2B customers receive world-class support. This goes far beyond traditional customer service: You will act as a strategic hub and operational problem-solver. You will take immediate ownership of complex B2B customer escalations, manage high-value communication channels professionally, and actively drive a major operational project: transitioning our ticketing infrastructure to Odoo across various departments.

Your Impact

• Frontline Excellence: You handle urgent tickets, incoming phone calls, and immediate customer reclamations with maximum professionalism, ensuring timely and empathetic solutions – even under pressure.
• Bridge to Quality & Logistics: Working directly on-site at the warehouse, you sync seamlessly with the quality and logistics teams to solve immediate delivery issues and track down fast resolutions.
• Project Drive (Odoo Transition): You are heavily involved in planning and driving our ticketing transition to Odoo. You will independently interview other departments to map bottlenecks and streamline workflows.
• Cross-Functional Collaboration: You maintain a strong feedback loop, gathering insights from post-purchase complaints and production issues, and routing them to the right internal teams to improve our platform.
• Future Leadership: You learn the ropes quickly, with the clear trajectory and mentorship to grow into the Lead Customer Support role as we scale.

Your DNA

• Presence & Reliability: You thrive in an operational environment. Working Monday to Friday (9:00 AM – 6:00 PM) on-site at our Berlin warehouse is a must for you.
• Communication & Ownership: You are definitely not shy. You possess strong ownership skills, an open personality, and the confidence to approach other departments independently.
• Tech-Savvy Mindset: First experience with CRM/ticketing systems (HubSpot and/or Odoo) is a massive plus. You are excited about modern ticketing systems and automated/AI tools in customer success.
• Solution-Oriented & Resilient: For you, there are no "problems", only solutions. You can handle a fast-moving warehouse environment and maintain a calm, professional demeanor when dealing with frustrated customers.
• Reporting Line: You will report directly to our Supply Chain Manager, receiving close mentorship to prepare you for future leadership.
• Language Skills: Fluent level in both German and English is mandatory. You will be communicating constantly in both languages.

Join Us & Raise the Bar

At MakerVerse, we don’t just execute - we innovate. We don’t just meet expectations - we exceed them. If you’re ready to take on responsibility, take on meaningful challenges, and grow as part of a strong team, we look forward to receiving your application. 

At MakerVerse, we live by these principles:  

• We Own It. We Deliver It. We take responsibility, act with purpose, and go the extra mile to make an impact. 
• We Execute Relentlessly. We Solve Big Challenges. We embrace a “doer” mentality and focus on solutions, not problems. 
• Our Customers’ Success = Our Success. We make an impact and prioritize what drives our customers’ success. 
• We Win Together. We Set the Bar High. We challenge and support one another to give our best and thrive as a high-performing team.

Curious about our employee benefits? Find more information at www.makerverse.com/careers

About us