JR Help Desk Technician

Description

Leading with our people, Digital Consultants’ mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity, we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job; it’s the Digital family. 

Digital Consultants seeks a Help Desk Technician I to support the United States Army West Desert Test Center (WDTC) Data Science Division (DSD) Information Technology Support Services (ITSS) contract at Dugway Proving Ground (DPG), Utah. The Help Desk Technician I provides first-level technical support for Information Technology (IT) and Information Systems (IS) supporting WDTC operations. This position assists users with troubleshooting hardware, software, account access, and peripheral issues while supporting service desk operations, customer service, and operational readiness in accordance with Department of Defense (DoD), Army, and local requirements.

Location: Dugway, UT

Duties to include:

• Provide first-level help desk and customer support for IT and IS users.
• Receive, document, track, and resolve service requests and trouble tickets.
• Troubleshoot hardware, software, operating system, printer, mobile device, and peripheral issues.
• Support user account administration, password resets, and access requests.
• Install, configure, and maintain desktop hardware, software, and peripheral equipment.
• Escalate unresolved technical issues to appropriate technical support personnel.
• Document troubleshooting activities, resolutions, and service desk actions.
• Support workstation deployments, relocations, upgrades, and technology refresh activities.
• Support inventory management and accountability of IT equipment.
• Assist with implementation of cybersecurity requirements and security best practices.
• Support testing, operational, and mission requirements as assigned.
• Provide professional customer service and technical assistance to Government personnel.

Requirements

• Clearance: Active Secret clearance required. Must possess a Tier 3 (T3/T3R) or higher investigation. Personnel assigned duties involving administration of classified systems/networks or designated critical-sensitive or special-sensitive positions must meet applicable Tier 5 (T5/T5R) investigation and SCI eligibility requirements.
• Certifications: Information Assurance Technician (IAT) Level I certification required. Minimum one qualifying baseline certification such as A+ CE, Network+ CE, SSCP, CCNA-Security, CND, or equivalent qualifying certification. Must maintain all certifications and training required by contract requirements throughout contract performance.
• Education: HS Diploma
• Experience: Minimum one (1) year of experience providing help desk, desktop support, or customer technical support services.
  • Experience troubleshooting computer hardware, software, operating systems, and peripheral devices. 
  • Experience supporting Microsoft Windows operating systems and Microsoft Office applications.
  • Experience supporting ticketing systems, service desk operations, and customer service activities.
  • Ability to speak, read, write, and understand English proficiently.
  • Proficiency in the use of computers, operating systems, and software required to perform assigned duties.
• Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonablen accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods. The candidate must be able to lift up to 40 lbs. on occasion (e.g., moving a case of paper or similar task) that may occur occasionally.

 Benefits: The company offers the following benefits to permanent, full-time employees:

• Paid Time Off (PTO) 
• Group health plans 
• Income protection and supplemental benefits 
• 401(k) plan with company matching 
• Health Savings Account (HSA) 
• Flexible Spending Account (FSA) 
• Pet insurance options 
• Employee Assistance Program (EAP)

Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, veteran status or any other protected characteristic.

We provide reasonable accommodation to individuals who require assistance at any stage of the employment process. If you need assistance navigating Digital Consultants' job openings or applying for a position, please email recruiting@digiconintl.com or call 571-306-3444. Please provide your contact information so we can assist you.