JOB DETAILS
Operations Specialist
CompanyCapital Waste Services LLC
LocationPalatka
Work ModeOn Site
PostedJune 17, 2026
About The Company
Local Faces, Greener Places
Capital Waste Services was founded in Columbia, South Carolina in 2015 with a goal to provide world-class service to our neighbors. Our customer base consists of 16,000 commercial and industrial customers and over 95,000 residential customers throughout our service footprint.
While we're a fairly new company, our leadership team members are far from waste industry rookies. Their decades of experience have led to our company’s foundational belief - there’s a better way to do business and a better way to treat the businesses within our communities.
We do not answer to Wall Street but rather we’re accountable to our guiding principles, employees, and customers. This approach has led to recognitions such as “TOP 25 Fastest Growing Companies in 2020, 2021, 2023, & 2024” and “SCBIZ Roaring Twenties Award in 2020 & 2021.” At Capital Waste Services, we are passionate about our customers, and we have a singular focus to provide superior and dependable waste and recycling services.
About the Role
Description
About Capital Waste Services
At Capital Waste Services (CWS), we are committed to delivering reliable, customer-focused waste collection services across our communities. Our team members are the foundation of our success, and we pride ourselves on fostering a supportive, high-integrity work environment where people can grow and thrive.
Position Summary
The Operations Specialist supports day-to-day operations to ensure efficient, compliant, and high-quality service delivery. This role serves as a key liaison between drivers, operations leadership, customer service, and administrative teams to maintain workflow accuracy, resolve issues in real time, and drive operational performance.
Key Responsibilities
- Support daily operational activities across assigned lines of business (Front Load, Rear Load, Roll-Off, or ASL)
- Monitor route performance, service completion, and driver productivity
- Assist with dispatch coordination, route adjustments, and service issue resolution
- Review and validate operational data including route sheets, service logs, and system entries
- Serve as a point of contact for drivers regarding routing, service questions, and operational concerns
- Partner with customer service to resolve missed pickups, service delays, and customer escalations
- Ensure compliance with company policies, safety standards, and DOT requirements
- Track and report key performance metrics (KPIs) such as service efficiency, downtime, and route completion
- Assist with onboarding coordination for drivers including communication of schedules, routes, and expectations
- Support equipment and asset tracking, including reporting maintenance needs
- Identify opportunities to improve operational processes, reduce inefficiencies, and enhance service quality
- Maintain accurate documentation and records in company systems
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
- 2+ years of operations, logistics, dispatch, or route management experience preferred
- Experience in waste management, transportation, or service-based industries preferred
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced, high-volume environment
- Proficient in Microsoft Office (Excel, Outlook, Teams); experience with routing or dispatch systems preferred
- Strong problem-solving and communication skills
- Ability to prioritize multiple tasks and adapt to changing operational needs
Working Conditions
- Primarily office-based with frequent interaction with drivers and operations staff
- May require early mornings, occasional evenings, or weekend availability based on business needs
Physical Requirements
- Ability to sit or stand for extended periods
- Occasional walking in operational or yard environments
Why Join Us
- Competitive compensation and benefits package
- Opportunity to play a key role in operational success
- Growth opportunities within a rapidly expanding organization
Key Skills
Operations ManagementLogisticsDispatch CoordinationRoute ManagementData ValidationKPI TrackingDOT ComplianceProblem SolvingMicrosoft ExcelMicrosoft OutlookMicrosoft TeamsCustomer ServiceAsset TrackingOnboarding CoordinationCommunicationOrganizational Skills
Categories
LogisticsTransportationEnvironmental & SustainabilityAdministrativeCustomer Service & Support
Benefits
Competitive CompensationBenefits Package
Job Information
📋Core Responsibilities
The Operations Specialist coordinates daily waste collection activities, serving as a liaison between drivers, leadership, and customer service to ensure efficient service delivery. Key duties include monitoring route performance, resolving service issues in real time, and tracking operational KPIs.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
169
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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