JOB DETAILS
Dispatcher
CompanyPunctual Pros NJ LLC
LocationBeachwood
Work ModeOn Site
PostedJune 17, 2026
About The Company
When homeowners want a reliable heater or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning. We are the premier HVAC service provider in the United States for a simple reason: we actually care about our customers' comfort.
Owning and growing your own business has never been easier. Whether you are just starting out or looking to grow your business, you will be able to do so much more for your customers, your employees, and yourself:
⏰Unlimited training and business coaching
⏰Integrated business management systems
⏰Advertising strategies to generate more marketing leads
It’s that approach that has helped the One Hour Heating & Air Conditioning brand grow, representing more than 370 territories across the U.S.
At One Hour Heating & Air Conditioning, we offer more than just an HVAC franchise opportunity. When you come onboard with us, you’ll realize:
⏰You can do so much more for your customers, your employees and yourself
⏰You’ll still retain 100% ownership of your company
Each of our franchisees is experienced, talented, and uniquely qualified to be part of our peer-to-peer network. Sit down with us and let’s discuss a plan that will work for your business. We’ve done it time and time again. And we’re excited to do it for your business, too.
We’re confident that our tried-and-proven business conversion model—and our Conversion Incentive Program opportunity for qualified contractors —can help you achieve your business goals.
🔹Part of the Authority Brands Family🔹
About the Role
Description
Punctual Pros is the central hub behind three industry-leading home service brands: Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning. We’re seeking a highly organized and proactive Dispatcher to join our in-office team and help ensure smooth, reliable service delivery across all three brands.
In this pivotal role, you’ll be the first line of communication for our technicians, customer inquiries, appointment scheduling, and administrative support. You’ll play a key part in connecting our customers with the right technicians, ensuring job orders are tracked accurately, and coordinating follow-ups. This position is ideal for someone who thrives in a fast-paced environment, communicates clearly, and enjoys bringing structure to dynamic workflows.
Key Responsibilities
- Manage and optimize technician schedules through Service Titan, ensuring efficient dispatch based on technician skill set, location, and availability.
- Monitor daily operations, adjust schedules as needed, and maintain communication with technicians regarding job status, schedule changes, and customer updates.
- Provide exceptional customer service by confirming appointments, communicating delays, and following up to ensure customer satisfaction.
- Proactively maximize schedule efficiency by scheduling sold work, filling open appointment times, promoting maintenance memberships, and reviewing unscheduled opportunities.
- Maintain accurate customer records, job information, notes, and appointment statuses within Service Titan.
- Ensure all customer and team interactions reflect company standards, core values, and professionalism.
- This is not an exhaustive list of all duties.
What we Offer
- Health, dental, LTD, STD, accident and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Opportunities for professional development and cross-training
- Supportive, team-oriented work environment
Requirements
Required:
- Previous dispatching, scheduling, customer service, or call center experience.
- Experience with Service Titan preferred.
- Strong organizational and multitasking skills.
- Excellent communication and customer service abilities.
- Ability to remain calm and effective in a fast-paced environment.
- Proficient with computers, phone systems, and scheduling software.
- Detail-oriented with strong follow-through skills.
Key Skills
DispatchingSchedulingCustomer ServiceService TitanMultitaskingCommunicationOrganizationAdministrative SupportCall Center OperationsTime Management
Categories
LogisticsCustomer Service & SupportAdministrativeTrades
Benefits
Health InsuranceDental InsuranceLong Term Disability InsuranceShort Term Disability InsuranceAccident InsuranceVision InsurancePaid Time OffPaid Holidays401(k) With Company MatchProfessional DevelopmentCross-training
Job Information
📋Core Responsibilities
Manage and optimize technician schedules using Service Titan to ensure efficient service delivery across three home service brands. Act as the primary point of communication between customers and technicians while maintaining accurate job records.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
751
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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