Program Quality Engineer

Job Description

Work Arrangement:  
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role:

The Program Quality Engineer helps deliver quality results for an assigned vehicle line from development to end of production. Working under general supervision, the role applies established quality processes and exercises judgment within defined procedures. also represent the customer’s voice throughout development, support delivery of regional quality targets, resolve routine and non-routine quality issues in a timely manner, support the quality of new software and technology features for smooth launches, and support reliable launches of new software and connected features across vehicle electrical architectures (e.g., Global B, CLEA).

What You’ll Do

• Apply the quality targets set with the Lead Program Quality Manager and execute plans to meet them.

• Track Country Specific Requirements (CSRs), provide supporting data, and escalate when not met.

• Support agreed fixes and recovery plans in global quality meetings.

• Take part in Product Quality Readiness Reviews (PQRRs) and the regional Start of Sales, supplier, hardware, and start-of-production reviews.

• Identify and escalate risks, and confirm fixes are in place.

• Execute the regional Captured Test Fleet (CTF) program end to end (ordering, scheduling, shipping, tracking, software updates, issue resolution).

• Carry out port-of-exit and port-of-entry inspections.

• Support the Field Early Warning program and home-team in-country verification.

• Support current vehicle lines in meeting quality targets (IPTV, CPV, customer satisfaction, warranty spend).

• Log and track issues in problem-resolution systems and support status reporting.

• Report all safety concerns through the established process.

• Track fixes from source plants and platforms, and escalate delays.

Your Skills & Abilities (Required Qualifications)

Experience and education

• An engineering degree in mechanical, electrical, or an equivalent discipline.
• At least 5 years of relevant automotive experience with a bachelor’s degree, or 2 years with a master’s.
• Reliability or service engineering experience is an advantage.

Knowledge

• A solid automotive background in engineering, quality, service, or manufacturing.

• Experience with quality processes and the vehicle development process, including production launch, part approval, quality assessment, customer audits, and warranty and customer-survey measures.

Skills

• Comfortable with standard office software (Excel, Power BI, PowerPoint) and basic AI skills (e.g., dashboards and agents).

• Strong written, verbal, and presentation skills.

• Works well in cross-functional and global teams and shares data quickly to drive improvements.

• Arabic language skills are an advantage.

• Familiarity with structured problem-solving methods (Operational Excellence, Red X, Design for Six Sigma) is helpful.

Competencies

• Strong interpersonal skills and cross-functional collaboration, regionally and globally.

• Motivated and self-directed, with a “find it and fix it” mindset.

• Strong analytical and problem-solving skills.

• Good planning, organization, and meeting-support skills.

• Works independently with a strong customer focus.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.