JOB DETAILS
Training Supervisor-Collections (Montego Bay)
CompanySEQUIUM ASSET SOLUTIONS LLC
LocationSt. James
Work ModeOn Site
PostedJune 18, 2026
About The Company
Sequium Asset Solutions, LLC is the most technologically advanced Accounts Receivable Management company in the industry. With over 17 years of experience in the ARM Space, Sequium has brought innovation to the debt collection industry, re-engineering the collection process by developing complex strategies that require the highest level of advanced technologies, data science, business optimization and business intelligence.
Sequium has changed our industry by introducing the most sophisticated collection services platform yet. We offer a complete digital solution that includes multi-channel communication and payment methods, allowing the customer the ability to choose the most dignified manner in which they pay and communicate with us, providing them with an empathetic customer experience, while maximizing results for our clients.
At Sequium, we don’t just know what needs to be done tomorrow, we have stepped into the future and are delivering the experience…today.
About the Role
Description
Key Responsibilities:
- Supervise and support new hire trainees during the new hire training session through to the OJT phase
- Deliver structured and interactive training sessions and real-time call coaching
- Monitor performance metrics (calls, compliance, quality scores if/and when needed)
- Provide daily feedback, performance summaries, and escalate concerns as needed
- Collaborate with HR and Operations teams to ensure smooth transition to production
- Maintain accurate and timely training records and progress reports
- Reinforce company policies, FDCPA, CFPB guidelines, and collection compliance standards
- Recommend retraining or continued onboarding based on performance evaluations
Preferred Qualifications:
- Experience as a Trainer, Supervisor, Team Lead, Or Floor Support
- Knowledge of adult learning principles and training methodologies
- Experience with Learning Management Systems (LMS)
Requirements
- Minimum 1 year of experience in 3rd party debt collections
- Previous experience in training, coaching, or mentoring team members
- Strong understanding of FDCPA, CFPB, and other regulatory standards
- Excellent communication, presentation, and interpersonal skills
- Strong problem-solving and performance evaluation capabilities
- Familiarity with collection systems, dialers, and CRM tools (Latitude and Livevox would be a plus)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to adapt quickly to changes in systems, scripts, and regulations
- Positive, energetic attitude with a genuine interest in employee development
- Prior experience in training and supervising trainees during the On-the-Job Training (OJT) phase
Key Skills
Training DeliveryCall CoachingPerformance MonitoringAdult Learning PrinciplesFDCPA ComplianceCFPB GuidelinesLMSCRM ToolsMicrosoft Office SuiteEmployee DevelopmentProblem SolvingInterpersonal Communication
Categories
Management & LeadershipCustomer Service & SupportFinance & AccountingEducationHuman Resources
Job Information
📋Core Responsibilities
Supervise and support new hire trainees from initial training through the on-the-job training phase. Deliver interactive sessions, provide real-time coaching, and monitor performance metrics to ensure compliance and quality.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
134
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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