JOB DETAILS

Customer and Trading Manager - Convenience

CompanySainsbury's
LocationManchester
Work ModeOn Site
PostedJuly 5, 2026
About The Company
Over 150 years old and still going strong, we’re the UK’s second-biggest retailer. Every day, the nation shops with us because they know they’ll get affordable, good food and excellent service. We focus on great value and convenient shopping across our family of brands, from Argos, Nectar and Habitat to Sainsbury’s Bank, Smart Charge and Tu. What’s next for Sainsbury’s? We've put food back at the heart of our business and we’re taking Sainsbury’s to the next level. We’re investing in technology and people and we’re thinking bigger about how we attract and connect with our customers, while doing everything we can to create a more resilient UK food system.
About the Role

What you’ll be doing:

  • Working closely with a small team of managers to make sure the store runs like clockwork every day. 
  • Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop. 
  • Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely. 
  • People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. 
  • Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

What makes a great customer & trading manager:

  • Previous line management responsibilities in a fast-paced, operational environment.
  • Provides brilliant customer service, and coaches a team to do the same.
  • Delivers KPI's or other performance indicators.
  • Can manage disciplinaries, performance issues or other similar employee relations issues.
  • Leads operations and comfortable doing this alone in the absence of more senior management.

Essential Criteria:

  • A track record of delivering brilliant customer service and coaching colleagues to do the same.
  • Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
  • Operational leadership skills  — you’ve taken responsibility for store operations in the absence of more senior managers.
  • Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
  • Has managed employee relations issues, including performance and absence management. 
Key Skills
People ManagementCustomer ServiceOperational LeadershipKPI DeliveryEmployee RelationsPerformance ManagementSchedulingCoachingStore OperationsConflict Resolution
Categories
RetailManagement & LeadershipCustomer Service & Support
Benefits
Discount CardAnnual Bonus SchemeFree Food And Hot DrinksHoliday EntitlementMaternity And Paternity LeavePension MatchingShare SchemeWellbeing SupportColleague NetworksCycle To Work SchemeGym And Retail Discounts
Job Information
📋Core Responsibilities
Manage the daily operations of a convenience store, ensuring efficient customer service and smooth shop functionality. Lead and develop a team by managing performance, scheduling, and employee relations issues.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
68624
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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