JOB DETAILS

Agent - Order Management

CompanyExpeditors
LocationNorth Jakarta
Work ModeOn Site
PostedJuly 6, 2026
About The Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers'​ supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors'​ comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."​
About the Role

Company Description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.

Job Description

  • Ensure smooth and timely process flow for shipments. 
  • Ensure accurate and timely client billing. Understand all the elements of Order Management DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectations. 
  • Ensure accurate and timely data entry into our operating system. 
  • Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements. 
  • Understand department process flow, constantly looking for areas of improved efficiency. 
  • Overseas communications, timely responses to emails and requests (internal and external). 
  • Utilize all technology tools available in the company to perform customer service and operations duties. 

Qualifications

  • ​​​Fluent in English
  • Good computer skills (Excel, Word, PowerPoint)
  • Pro-active, strong organizational skills
  • Understanding of ocean documentation process a plus
  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Have completed any applicable probationary period.
  • Must not currently be on a performance improvement plan, and must not have a letter of reprimand issued within the twelve (12) months preceding application for an open position.
  • Meet the minimum requirements for the job and be able to perform the essential functions of the position with or without reasonable accommodation.

Additional Information

  • Application Closing: Jul. 31st, 2026
Key Skills
Order ManagementClient BillingData EntryRegulatory ComplianceEnglish FluencyMicrosoft ExcelMicrosoft WordMicrosoft PowerPointOrganizational SkillsOcean Documentation
Categories
LogisticsTransportationCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
Manage the smooth and timely process flow of shipments while ensuring accurate client billing and data entry. Maintain compliance with internal operational standards and external government regulations.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
19207
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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