User Administration III (Full Time) - Jacksonville

External Applicants: Please apply through Prosperity Bank's Career Center at https://www.prosperitybankusa.com/Careers.  Applying through any other source may prevent Prosperity from receiving your application.  
Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
Prosperity Bank is an Equal Opportunity Employer.

POSITION PURPOSE

This position is responsible for creating and disabling application accounts used within the Bank. This is a fast-paced position that requires attention to detail and effective teamwork. Candidates must be able to communicate with users and work in a professional, courteous manner.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

QUALIFICATIONS

Education/Certification: College degree preferred; high school diploma required.

Required Experience: 4+ years of experience working in a technical environment.

 Experience working with Microsoft 365 Suite and Active Directory

 Experience with Service Management system, RemedyForce

Required knowledge: ITIL familiarity is a plus. 

Skills/Abilities: Ability to prioritize and act autonomously while working in a fast-paced environment. 

Ability to work well with and collaborate with team members.

Exceptional Organizational and technical skills.

Service driven with a focus on soft skills. 

Must be able to communicate with users and work in a professional, courteous manner.

Ability to follow directions and procedures.  

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Talking: Especially where one must frequently convey detailed or important instructions or

ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or

 fingers.

Average Visual Abilities: Average, ordinary, visual acuity necessary to prepare or inspect documents or 

products, or operate machinery.

Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

(Almost all office jobs.)

WORKING CONDITIONS

None: No hazardous or significantly unpleasant conditions (such as in a typical office).

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data

 establish facts and draw conclusions.

 Able to interpret a variety of technical instructions and can deal with multiple 

 variables.

Mathematics Ability: Ability to compute discount, interest, profit, and loss; commission markup and 

 selling price; and ratio, proportion, and percentage.

 Able to perform very simple algebra.

Language Ability: Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and 

encyclopedias.